The Contact Centre is New Battleground for Post-Lockdown Sales
The contact centre is the new battleground for post-lockdown sales Consumers have been through a lot over the past 12…
ResponseTap
The Contact Centre As A Premium Sales Channel
Consumers willing to pay more for insurance if phone experience can match online Survey by ResponseTap reveals the potential of…
Only 15% of Consumers Want No Interaction with Contact Centre Agents
It’s still good to talk: only 15% of consumers want no interaction with contact centre agents according to ResponseTap survey…
Marketers No Closer to Understanding Customer Journey
Mapping the customer journey in the contact centre isn’t that straightforward; new research reveals a lack of omni-channel integration In…