Do you use practice in your telephone skills training?
Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so, well, risky isn’t it?…
- Contact Centre Tips, - Industry News, - Training 4 April 2016
Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so, well, risky isn’t it?…
- Articles, - Industry News, - Training 7 August 2014
Contact centres are a fact of life, and will continue to be so. But few of us enjoy talking to…