Data is everything in the new era of customer service

Data is everything in the new era of customer service – Patrik Vesterberg of Teleopti explores…

WFM Supports Engagement at OTTO Contact Centres

Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti…

Resistance to Change is Nemesis of Customer Experience

Resistance to change – the arch nemesis of customer experience According to Patrik Vesterberg, at Teleopti,…

error: Content Protected