Focus on the right Speech Analytics Metrics!
Focus on the right Speech Analytics Metrics! Sabio’s Dan Whaley – User Experience Consultant discusses why speech analytics should be…
Metrics
How to produce seamless, customised performance metrics
How to produce seamless, customised performance metrics – Susannah Richardson at mplsystems.co.uk Since the beginning of call centre operations, much…
Key Metrics That Really Matter In Your Contact Centre
key metrics – As long as I have been working in the contact centre industry, I have been fascinated by…
The problem with customer service metrics
No matter the sector or business, the word ‘metrics’ always sparks lively debate. This is particularly true for the world…