Integrating New channels With Legacy Systems A Challenge
92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX 87% of CIOs…
Legacy
Managing Legacy Data – Avoiding a Toxic Shock
GDPR has led to many issues around the storage of data. SVL Director, Peter Gough, discusses its impact on the…
Think Before you Replace Your Contact Centre Legacy Systems
Before you rip up and replace your legacy systems: Can you achieve your CX goals with the technology you already…
5 Signs Your Legacy Call Recording Solution is a Liability
5 Signs Your Legacy Call Recording Solution is a Liability according to Chris O’Brien, Digital Content Manager at Aspect Customer…