Contact Centre Absenteeism: More Flexibility is the Cure
Absenteeism among contact centre agents has been a persistent problem for years, with many businesses dedicating HR and Operations staff…
Intradiem
Is it safe to go back to the Contact Centre Now?
Is it safe to go back to the contact centre now? Should we go back? Do we need to? There…
The Role of The Contact Centre Manager Reinvented
Guide: The Roll of the Contact Centre Manager Reinvented By Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of…
Applying Contact Centre Success to the Back Office
Applying Contact Centre Success to the Back Office – Jennifer Lee, Chief Strategy Officer at Intradiem Consumers may not realise…
Aspect & Intradiem Partner to Enhance Contact Centre WFM Solutions
Aspect Software and Intradiem Team to Enhance Contact Centre Workforce Management Solutions Aspect Software, have announced a co-marketing partnership with…