Eighty-Five Percent of Contact Centres Want Artificial Intelligence
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence and Internet of Things.…
ICMI
ICMI Report: How to Create a Flawless Call Centre Customer Experience
ICMI Report; ICMI have released a contact centre whitepaper ‘Insider Perspectives on Removing the Roadblocks to an Effortless Customer Experience’.…