Eighty-Five Percent of Contact Centres Want Artificial Intelligence
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence and Internet of Things.…
- Artificial Intelligence, - Industry News 16 August 2017
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence and Internet of Things.…
- Downloads, - Industry News, - Reports/Surveys 10 February 2015
ICMI Report; ICMI have released a contact centre whitepaper ‘Insider Perspectives on Removing the Roadblocks to an Effortless Customer Experience’.…