Article: Forecasting Made Easy in the Contact Centre
Forecasting Made Easy in the Contact Centre – Ric Kosiba, Vice President, Interactions Decisions Group at Interactive Intelligence Forecasting, we…
Forecasting
Firstsource: Mobile Customer Engagement: It’s About Seamless Personalised Experience!
Mobile Customer Engagement: It’s all About Seamless Personalised Experience! In this article Firstsource Solutions give tips and advice on how…