Chatbots will Cut Energy Supplier Call Waiting Times
Let customers handle common queries on their own terms with self-service platforms to boost customer experience Following Which?’s recent naming…
Energy
Consumers frustrated with energy companies’ complaints handling
Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received 5.5 million complaints in…
Poor customer service and price hikes have opened the floodgates for energy companies
Comparison websites see huge spike in disenfranchised customers switching energy suppliers Recent reports released have revealed that the sheer volume…