CCMA UK National Contact Centre Conference 2014
Due to the success of last years Conference the CCMA have confirmed that this year once again it is FREE…
Conference 2014
- May 20, 2019 | The Power of AI to Reduce Contact Centre Costs
- May 20, 2019 | How to Personalise the Customer Experience
- May 20, 2019 | One year On from GDPR but what have we learnt?
- May 15, 2019 | Does On-Screen Clutter Hinder Good Customer Service?
- May 15, 2019 | 14% of Contact Centres Confident to Meet CX
- May 15, 2019 | Noetica Granted U.S. Patent for Live Person Detection
- May 15, 2019 | Private Sector Dominates Outsourcing
- May 15, 2019 | Content Guru Showing the Way to Better Engagement
- May 15, 2019 | Leaders Lacking Strategic Approach To Productivity
- May 15, 2019 | Talkdesk Announces Launch of Talkdesk Agent Assist
- May 15, 2019 | UK National Contact Centre Awards – Winners Announced
- May 13, 2019 | Shop Direct Empowers Frontline Contact Centre Agents
- May 13, 2019 | NICE Interactions Showcases Best Contact Centre Practices
- May 13, 2019 | Deeper Performance Insight is Achievable Contact Centre KPI
- May 10, 2019 | 5 Automation Techniques to Increase Contact Centre Efficiency
- May 9, 2019 | So what is this Customer Experience all about?