Handling Complaints in the Contact Centre – PhoneCoach
Handling Complaints in the contact centre – PhoneCoach give invaluable advice and tips on the most productive way in which…
- Contact Centre Tips, - Industry News 13 February 2019
Handling Complaints in the contact centre – PhoneCoach give invaluable advice and tips on the most productive way in which…
- Industry News, - Reports/Surveys 16 September 2015
Contact Centre Gripes Not being able to ring a contact centre based in the UK is the nation’s biggest customer…
- Customer Service/Experience, - Industry News 3 July 2015
Ofcom today fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints. The investigation into EE…