Chat Overtakes Phone as Top Customer Service Channel
Chat has surpassed phone and email as the most popular way for consumers to interact with retailers [24]7 survey finds…
- Industry News, - Reports/Surveys 16 November 2016
Chat has surpassed phone and email as the most popular way for consumers to interact with retailers [24]7 survey finds…
- Case Study, - Industry News 26 February 2015
Technology provider LivePerson is teaming up with TalkTalk to help the telecoms provider move from a traditional telephone-based customer service…