Guernsey’s Airline Aurigny have announced that it is to outsource its contact centre to Fiji. The…
Category: – Outsource
Foundever Announce Closure of Plymouth Contact Centre
Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth…
Moneypenny Unites Under One Brand as It Celebrates 25 Years of Excellence
Moneypenny, the world’s customer conversation expert, proudly marks 25 years of delivering exceptional service and innovation.…
Contact Centre Outsourcer Uniquely announces over £20m Investment & 300 Jobs
300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham,…
80s Singing Legends Swap Stage to take calls in Contact Centre
A group of 80s singing legends swapped the stage to handle calls for clothing retailer The…
Interact becomes Gold Patrons for the Wigan Youth Zone
As one of the largest employers in the Wigan borough, leading UK contact centre outsourcer Interact…
Premier Inn Moves Contact Centre Overseas
Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to…
CC33Global plans AI recruitment drive following £1m investment
Contatct centre outsourcer, CC33Global is set to launch a new AI development team comprising up to…
ESP Group Secures NHS Contract for NSS National Contact Centre
ESP Group Secures NHS Contract to Deliver Services for the NSS National Contact Centre The ESP…
CC33 Acquired by the iCXperience Group
CC33, one of the UK’s leading customer service outsourcing companies, has been acquired by the iCXperience…
Whistl Secures New Office for North East Contact Centre Team
Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based…
Nutun & Charles Tyrwhitt Awarded Best Customer Service Into Europe
Nutun and Charles Tyrwhitt Awarded “Best Customer Service Into Europe” for the Second Year Running Nutun,…
The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities
ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational…
Improved Call Times for International Control Room Week
International Control Room Week runs from 21st to 27th October and aims to recognise and raise…
CX Services Opens New Rothesay based Contact Centre
CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New…
Firstsource Acquires Contact Centre Outsource Ascensos
Firstsource Acquires Ascensos – Acquisition aligned to strategic expansion into retail vertical,strengthen nearshore, multi-lingual capabilities Firstsource…
CC33 launch Cash For Kids Fundraiser
Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of…
Capita Group acquires Ventura Contact Centre
Capita, the UK’s leading contact centre outsourcing company, has purchased Ventura, a customer contact specialist in…
Forward Emphasis International Appoints New CEO
Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…