Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted…
Category: – Outsource/BPO
New Research Underlines Importance of Accredited BPO Providers
New research underlines importance of accredited BPO providers – – Following the release of new research, a leading…
Diligenta Contact Centre Staff Escalate Strike Action in Pay Dispute
Diligenta contact centre staff escalate strike action in pay dispute Unite members employed by finance sector…
Capita Selected by Kent County Council to Deliver Contact Centre Services
Capita has been awarded a new contract by Kent County Council (KCC), the largest local authority…
Capita extends Contact Centre Contract with Samsung UK
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that…
Transport for London (TfL) Awards Contact Centre Services Contract to Capita
Capita plc have announced it has been awarded a four-year contract to deliver contact centre services…
Outsourced Contact Centre VeriCall goes into administration
VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies.…
Capita Secures Contact Centre Outsource Contract with Scottish Power
Capita secures Contact Centre Outsource contract extensions with Scottish Power: a strategic partnership powering the future…
Sigma Connected hat trick as Sunday Times top employer
Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading…
Capita to Outsource Scottish Power Jobs to South Africa?
Back in May 2022 contact-centres.com reported that outsourcing company Capita had secured a 5-year £63m contact…
Contact Centre Job Losses at Totally – NHS Service Provider
Totally plc, a contact centre outsource company providing telephone patient care and support via NHS 111,…
The State of UK Business Process Outsourcing
The State of UK Business Process Outsourcing: Technology, AI, and Growth Strategies BPOs are looking to…
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…
Serco Awarded BBC Audience Services Outsource Contract
Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a…
Guernsey Airline Outsources Contact Centre to Fiji
Guernsey’s Airline Aurigny have announced that it is to outsource its contact centre to Fiji. The…
Foundever Announce Closure of Plymouth Contact Centre
Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth…
Moneypenny Unites Under One Brand as It Celebrates 25 Years of Excellence
Moneypenny, the world’s customer conversation expert, proudly marks 25 years of delivering exceptional service and innovation.…
Contact Centre Outsourcer Uniquely announces over £20m Investment & 300 Jobs
300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham,…
80s Singing Legends Swap Stage to take calls in Contact Centre
A group of 80s singing legends swapped the stage to handle calls for clothing retailer The…