As one of the largest employers in the Wigan borough, leading UK contact centre outsourcer Interact…
Category: – Outsource
Premier Inn Moves Contact Centre Overseas
Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to…
CC33Global plans AI recruitment drive following £1m investment
Contatct centre outsourcer, CC33Global is set to launch a new AI development team comprising up to…
ESP Group Secures NHS Contract for NSS National Contact Centre
ESP Group Secures NHS Contract to Deliver Services for the NSS National Contact Centre The ESP…
CC33 Acquired by the iCXperience Group
CC33, one of the UK’s leading customer service outsourcing companies, has been acquired by the iCXperience…
Whistl Secures New Office for North East Contact Centre Team
Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based…
Nutun & Charles Tyrwhitt Awarded Best Customer Service Into Europe
Nutun and Charles Tyrwhitt Awarded “Best Customer Service Into Europe” for the Second Year Running Nutun,…
The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities
ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational…
Improved Call Times for International Control Room Week
International Control Room Week runs from 21st to 27th October and aims to recognise and raise…
CX Services Opens New Rothesay based Contact Centre
CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New…
Firstsource Acquires Contact Centre Outsource Ascensos
Firstsource Acquires Ascensos – Acquisition aligned to strategic expansion into retail vertical,strengthen nearshore, multi-lingual capabilities Firstsource…
CC33 launch Cash For Kids Fundraiser
Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of…
Capita Group acquires Ventura Contact Centre
Capita, the UK’s leading contact centre outsourcing company, has purchased Ventura, a customer contact specialist in…
Forward Emphasis International Appoints New CEO
Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…
Advantages of an Out of Hours Call Answering Service
An out of hours call answering service is a service that answers phone calls for a…
Sensée / TCC Wins Contact Centre Contract With Nespresso
Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…
Ventrica Your FCA Approved Contact Centre
Your FCA Approved Contact Centre – Ventrica regulated and accredited by the FCA As one of…
Workforce Management Challenges for BPOs
The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue is…
Sigma Connected Accredited as top UK employer
Sigma Connected accredited as a top UK employer for second year in a row by The…