Sigma Connected & BMet Mark 8 Year Jobs Partnership Success

Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of…

Business Systems Ltd Appoints Mike Wardell as CEO

Business Systems Ltd appoints Mike Wardell as CEO, ushering in a new era of innovation and…

The Agent of the Future: Evolving Careers in Contact Centres

Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…

EE Set to Close Greenock Contact Centre

EE to close their Greenock contact centre and to relocate to Glasgow It has been reported…

The Key Trends & Challenges of AI for Contact Centres

Puzzel Releases New Research Unveiling the Key Trends and Challenges of AI for Contact Centres Comprehensive…

ESP Group Strengthens Leadership Team with All Female Board

Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…

Sabio Group Expands Partner Team with Global Appointments

Sabio Group, the digital customer experience transformation services specialist, has expanded its partner leadership with the…

Kwik Fit Opens Customer Support Contact Centre

Kwik Fit have officially opened their new contact centre in Glasgow aimed at providing 24/7 assistance…

Hampshire & Isle of Wight New Police Contact Centre Goes Live

A new contact centre has been opened that will see emergency calls to the police answered…

HSBC Closes Welsh Language Contact Centre

It has been announced that HSBC are to close their Welsh language telephone line contact centre…

British Gas on 700 Recruitment Drive in its UK Contact Centres

British Gas hiring over 700 people in its UK contact centres – New staff across Edinburgh,…

BT Alness Contact Centre Set to Close

BT Alness contact centre, which employs 100 staff,  is set to close in the New Year…

Content Guru Appoints Senior VP to Accelerate Growth in North America

Content Guru Appoints Senior Vice President to Accelerate Growth in North America – Matt McKernan joins…

ResQ Official Open Refurbished Contact Centre

New life breathed into iconic Hammonds of Hull building at ResQ’s official opening of the refurbished…

74% of Contact Centre Workers are Happy in their Jobs – But…….

74% of frontline contact centre workers are happy in their jobs – but….. one third of…

Contact Centre Leaders Point the Way To Hybrid Working Future

According to a new online poll from the Call Centre Management Association (CCMA), supported by Sensée,…

greenbean appoint Dean Durrant as Associate Director of Client Solutions

greenbean proudly announces the latest addition to its senior leadership team with the appointment of Dean…

FourNet appoint Iain Johnson as Head of Solution Design

FourNet hires Sabio Group’s ex CCaaS solutions lead – Iain Johnson’s appointment as Head of Solution…

Does Working From Home Really Work?

Our blog recently explored the disconnect between the media view on working from home (WFH) and…

error: Content Protected