Ventrica continues its commitment to Real Living Wage

Global CX specialist Ventrica is delighted to announce that it will continue to be a Real…

Return of the Contact Centre Outsourcer

Return of the Contact Centre Outsourcer: How to Position Your Business for When Growth Returns to…

Ventrica Adds Top Talent to Commercial Function

Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to announce the appointment of two highly…

Ventrica Joins Forces with Tommee Tippee to Enhance their CX

Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is…

Compliance, Risk & Best Practice in the Contact Centre

Compliance, Risk and Best Practice in the contact centre – Download the new white paper from…

The Agent of the Future: Evolving Careers in Contact Centres

Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…

How to Improve Contact Centre CX with Analytics

How to Improve Contact Centre CX with Analytics Business leaders have long identified Customer Experience (CX)…

Contact Centre White Paper – The Future of CX Analytics

The Future of CX Analytics – Moving from survey-based measurement to predictive analytics to transform the…

CX Specialist Supports Charity to Help Prevent Suicide

CX specialist supports charity to help prevent suicide amongst young people – Ventrica raises funds for…

Conversational Analytics: Why is it so Powerful in Transforming

What is Conversational Analytics and Why is It So Powerful for Transforming Your CX in your…

CX Specialist Ventrica Enters CCaaS Bespoke Software Market

CX specialist Ventrica enters CCaaS bespoke software market with launch of technology arm. Ventrica has built…

The Strategic Benefits of Outsourcing Your Contact Centre and CX

The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience – Outsource Specialists Vetrica discusses.…

National Customer Service Week: Celebrating the Importance of Customer Service

Next Week is National Customer Service Week. You may be surprised to know that as an…

How to Optimise your Workforce Management to Handle Peak Demand

Contact centres are some of the busiest work environments in the world. During peak demand periods…

Zoopla Highlights Contact Centre Improvements Thanks to Ventrica

Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…

CX that Delivers on your Brand Promise’ – Ventrica White Paper

How to create and execute a customer experience strategy for your brand that delivers real commercial…

The Ultimate Guide to Managing Peak Demand in your Contact Centre

The ultimate guide to managing peak demand in your contact centre – New guides published by…

Ventrica appoints Kathleen Roach as Head of Continuous Improvement

Ventrica is delighted to announce the appointment of Kathleen Roach as the new Head of Continuous…

So Why Outsource your Contact Centre Operation?

So Why Outsource your Contact Centre Operation? Download the White Paper from Ventrica to see if…

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