Speech analytics software offers a myriad of benefits to the contact centre industry. As this has…
Tag: Daviker
Daviker launch innovative Cloud Contact Centre Solution powered by BT Wholesale
Daviker have launched the Cloud Contact Centre (CCC), powered by BT Wholesale’s Hosted Contact Centre portfolio.…
Maximising the Benefits of Workforce Management Software
Workforce management software is a powerful tool when it comes to… well, managing your workforce. That…
Tips on buying Workforce Management software
Workforce Management software is a valuable tool when it comes to cutting costs in your call…
How To Improve Contact Centre Call Quality Monitoring
How can you improve contact centre call quality monitoring without spending all of your time listening…