Control Room Receives One Call Per Minute over Festive Period

Control room staff thanked after one call received per minute over festive period

Police staff and officers have been thanked for their hard work over the festive period, with more than 14,000 calls being received between December 23 and January 1 – the equivalent of one every minute.

Of those 14,000 calls over the 10-day period, there were a total of 6,289 emergency calls, as well as 7,773 non-emergency calls.

There were also almost 700 reports received via online reporting forms available on the South Wales Police website.

Chief Inspector Dean Thomas, Public Service Centre manager, paid tribute to staff for their efforts. He said:

“Policing is a 24/7 operation, 365 days a year, and our teams’ dedication to their roles – including over the Christmas period – cannot be questioned.

“Whether it’s staff in our control room, frontline officers, or any other policing role, we know people may need our assistance at any time, and so it’s important for them to know that we are there for them.”

The total number of calls was up more than a third from the approximately 10,000 received in the same period last year.

error: Content Protected