How An Omnichannel Agent Desktop Helps Your Employees Personalise Customer Service new eBook from Geneys According…
Category: – Downloads
What do Millennials Think About Your Customer Service
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…
Intelligent Contact Routing – eBook by Content Guru
Intelligent Contact Routing – eBook by Contunt Guru to ensure customers reach the right agents and…
The State of Quality Monitoring in the Contact Centre
The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels…
4 Ways your contact centre is failing millennials
4 Ways your contact centre is failing millennials, and 3 ways to put that right Millennials (those…
The UK Contact Centre Decision-Makers Guide
ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s…
The Forum Publishes Latest Best Practice Guide
The Forum have published their latest Best Practice Guide entitled “Breakthrough Performance: further, faster, together.” The…
Best Practices for Making the Boat go Faster – Download
Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre.…
Is Robotics the right choice for you? asks eg solutions
Is Robotics the right choice for you? Asks eg solutions “Robots are going to take away…
Agilisys Contact Centre Quality Monitoring Survey
Agilisys reveals results of first UK Contact Centre Quality Monitoring survey Agilisys has released the findings…
Hybrid Cloud making Impact say Contact Centre Leaders
Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on…
PCI DSS in Contact Centres – Syntec White Paper
PCI DSS in Contact Centres: This updated report presents the findings of our investigation into how…
Are you listening to your customers and agents?
Are you listening to your customers and agents? Find out how listening to both customers and…
DigitaI Customer Experience Misses the Human Touch
DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences…
Voice Biometric Technologies – Sabio White Paper
How the latest voice biometric technologies successfully balance security needs while still enabling a high quality…
The Inner Circle Guide to Outbound and Call Blending
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…
Teleopti ebook to Educate Contact Centre Leaders
Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…
Learn How to Triple your Customer Retention Rate
Customer + Choice + Channel = Max Retention No matter how a customer chooses to interact…