Citizens are the customers of public sector organisations. As consumers, they expect to have access to…
Category: – Case Study
The Power of CX – as Told by the Customer
The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya…
Fix Auto UK Selects Vodafone storm® for Personalised Interactions
Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today…
Fuel Card Services achieves Productivity Uplift with Noetica
Fuel Card Services achieves Productivity Uplift with Noetica’s Dialling Solution for Sales and Service Calls though…
Contact Centre Case Study – DDC Outsourcing Solutions
Contact Centre Case Study – DDC Outsourcing Solutions on how WFM Solution from injixo is the…
Leicestershire County Council Improve Customer Service Performance
injixo has saved us lots of time. It helps us to be proactive, not reactive. And…
Netcall – Powering Welfare Case Efficiency
Lancashire County Council empowered to better serve its most vulnerable people with Netcall The challenge Lancashire…
Standard Focus Transforms CX with Experience Platform
As a fulfillment BPO, Standard Focus’s primary goal is to eliminate the reasons why its customers…
Avaya Ecosystem Creates Tailored Contact Centre Solution
In the UK’s National Health Service (NHS), skilled staff answering non-emergency 111 calls must also be…
VoiceAbility Ushers in New Era of Digital Communication with Sabio Group
Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading…
How Benenden Health Transformed Member Experiences
How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…
Carnival Contact Centre Set To Revolutionise Guest Experience
NICE have announced that Carnival UK of the Carnival Corporation and PLC has selected NICE CXone…
Findel Transforms CX with IPI Contact Centre as a Service Solution
Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…
How Virgin Red Rebranded and Relaunched Its Help Centre
Rewards Redefined: Route 101 Spotlights How Virgin Red Rebranded and Relaunched Its Help Centre in Latest…
Lovehoney: Creating a Global, Omnichannel Customer Care Contact Centre
Lovehoney established in Bath in 2002, Lovehoney is a market-leading pleasure products brand. Its focus on…
VNG GT Connect Selects Vodafone storm to Improve Citizen Communications
VNG GT Connect Selects Vodafone storm to Improve Citizen Communications for 44 Municipalities Across The Netherlands…
Ethical Insurance Company Partners with IPI as it Launches Contact Centre
New ethical insurance company, the Green Insurer, partners with IPI as it launches contact centre services…
Case Study: ENGIE Completes Digital Transformation
ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…
Britannic Streamline Breast Cancer Now’s Telephony
Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…