Whether you are looking for software to outsource – agent management to voice recording – chances are you will find your supplier here.
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Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand guardians with one fully integrated, cloud-based solution. Calabrio is the trusted ally to leading brands in 100 countries around the world and its flagship portfolio Calabrio ONE...
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Redefine Customer Engagement with Cirrus: Your Partner in Effortless Customer Journeys Cirrus exists to stamp out poor customer experience! Forget clunky tools—it's time to unleash the real power in your contact centre. Contact centre technology might seem boring, but what it can achieve is incredible! Technology should enable connections, not...
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Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst always ensuring productivity. Jabra headsets are designed to fit the unique needs...
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Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organisations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the...
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Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK. Britannic Technologies is a value-added reseller with a difference. We are a highly knowledgeable team of approachable, long-serving experts specialising in business communications, contact...
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Business Systems is a leading provider of compliance and communications solutions, helping organisations transform their CX strategies. We work closely with our clients, recommending and implementing Cloud Communications and technology solutions that best suit their requirements. Our Cloud Contact Centre solutions have been successfully deployed in some of the largest...
For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be the largest community of contact centre professionals in the UK. The CCMA was founded with the goal of sharing...
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ContactBabel is the leading analyst firm for the contact centre industry. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer. The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the...
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Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe. The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by independent...
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Contexta360 is an advanced speech analytics platform designed to revolutionise how organisations engage with their customers across diverse communication channels. Harnessing the power of AI, the platform delivers automated conversational analytics and agent support, ensuring every customer interaction is optimised for effectiveness and satisfaction. Available in multiple languages, Contexta360 enables...
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Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded secure automated payments...
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Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your contact centre. The Company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialer, knowledge management system, IVR, and call recording solutions that support any...
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The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact centre performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform...
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FourNet is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. FourNet is one of the fastest-growing privately owned technology companies in the UK and its newly created CX function is comprised entirely of highly...
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IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes...
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Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to make life easier for the people they serve. Liberty Converse is the next-generation, AI-powered contact centre solution that redefines how businesses engage with their customers. The cloud-native platform extends its robust contact centre software...
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Why OMNINGAGE Connect? OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and AWS. OMNINGAGE Connect is a next generation cloud based user desktop built for Amazon Connect which offers effortless user experience, promotes agent engagement and boosts staff productivity. Innovative Omningage Connect is the most innovative...
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Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create...
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Sabio Group is a global digital customer experience transformation services specialist with major operations in EMEA, APAC and the Americas. The Group delivers solutions and services that seamlessly combine digital and human interactions to support brilliant customer & employee experiences (CX & EX). Through its own technology, and that of...
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Sensée is a work-from-home (WFH) and hybrid workplace specialist.Sensée has been creating, managing and optimising work-from-home (WFH) and hybrid working contact centre operations in the UK since 2004. Through a mix of a unique 100% @home talent-on-tap outsourcing proposition and Cloudworks, our purpose-built hybrid working SaaS ecosystem, we help leading...
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SVL is is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a unique portfolio of enterprise, branch office and SMB solutions, we work closely with customers in a wide range of industry sectors including contact centres, local authorities, public safety, financial institutions and...
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In today’s fast paced and challenging business environment, maintaining good customer relations is critical to the success of any company. Customers nowadays expect more, are less understanding and ultimately will take their business elsewhere and quickly if you do not meet service expectations. Who is Ventrica? Ventrica is an outsourced...
