Digital Customer Interactions to Overtake Voice
Technology gap revealed as 88% of organisations expect digital customer interactions to overtake voice by 2020 – 92% say customer…
- Articles, - Industry News 18 May 2017
Technology gap revealed as 88% of organisations expect digital customer interactions to overtake voice by 2020 – 92% say customer…
- Industry News 4 October 2016
Cloud-based contact centre solutions, Magnetic North announces that it will be rebranded under the “West” name. Magnetic North was acquired…