Firstsource Survey reveals Text Messaging remains King on Smartphones
Firstsource Survey reveals Text Messaging remains King on Smartphones – But instant messaging apps starting to take greater share of…
Texting
- 23 September 2022 | The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
- 22 September 2022 | 3 out of 4 European Businesses have invested in AI for CX
- 22 September 2022 | British Gas Grows Partnership with ResQ Creating 200 Jobs
- 22 September 2022 | Can Automation Finally Change the Image of Contact Centres?
- 22 September 2022 | Organisations Need to Modernise Comms to Support Hybrid Work
- 21 September 2022 | PCI Pal Launches Open Banking Payments for Contact Centres
- 21 September 2022 | The 2022 Contact Centre Trifecta of Pain: Rising Attrition Rates
- 21 September 2022 | Corporate Culture Is More Than Time Spent At Water Cooler
- 21 September 2022 | Planning Tools & Techniques to Maximise Contact Centre Performance
- 21 September 2022 | CX Landscape Study: 58% of CX Depts Don’t Align with…
- 20 September 2022 | Will Higher Energy Bills Have An Impact On Where We Work?
- 20 September 2022 | The Future State of Customer Experience in Contact Centres
- 16 September 2022 | The 2022 Contact Centre Trifecta of Pain: The Struggle to Hire
- 15 September 2022 | The Globalisation of Contact Centres & Benefits Created
- 15 September 2022 | Consumers Judge Brands Based on their Customer Service
- 15 September 2022 | Jabra Introduce AI software to Improve CX in Contact Centres
- 15 September 2022 | Short Waiting Times More Important Than Choice of Channels
- 15 September 2022 | Jabra New Generation of Contact Centre Headsets to Engage
- 14 September 2022 | Quality Management in the Contact Centre: The Future is Hybrid!
- 13 September 2022 | Sometime you get problems which you can easily overcome