CCMA Award Winners – Joanne Silner Contact Centre Manager of the Year 2015
In our continuing series of interviews with the CCMA’s UK Contact Centre National Awards 2015 winners we conducted an interview…
Raven Housing Trust
- 28 June 2022 | Teleperformance Selects PCI Pal For Secure Payment For Enterprise Customers
- 28 June 2022 | OMNINGAGE will minimise your time to Value & Maximize Cloud ROI
- 28 June 2022 | Odigo Joins Pega Partners Programme & Adds New Solution to Marketplace
- 27 June 2022 | Understanding the Importance of the Contact Centre
- 24 June 2022 | When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
- 23 June 2022 | West Yorkshire Police Contact Centre Records Busiest 24 Hours
- 23 June 2022 | Half of UK Plagued by Increased Cold Calling from Contact Centres
- 23 June 2022 | Is The Misalignment of CX priorities Driving You Round The Bend?
- 22 June 2022 | UK National Contact Centre Awards Winners Announced
- 22 June 2022 | Sensée’s Jo Hodge named Outsourced Contact Centre Manager of the Year
- 22 June 2022 | ResQ Sweeps Up Gold at UK National Contact Centre Awards
- 21 June 2022 | PCI Pal Ranked in Top 100 Fastest Growing Companies in UK
- 21 June 2022 | CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
- 20 June 2022 | Is it Time to Retire Average Handling Time in Contact Centres?
- 20 June 2022 | Contact Centre White Paper: How to Prepare for PCI DSS v4.0
- 20 June 2022 | 3 in 4 Consumers Walk away if Customer Service is Poor
- 20 June 2022 | So what has the smartphone ever done for customer service?
- 16 June 2022 | Jabra Engage 55: The Ultimate Portable Professional Headset
- 16 June 2022 | ScS Choose SVL & NICE to Drive New Era of Omni-Channel CX
- 16 June 2022 | Freshworks & PCI Pal Partner to Futureproof Card Payments