Survey Confirms Contact Centre Professionals want better performance
Contact centre professionals believe better performance measurement is required, Capita survey finds 100 per cent of contact centre professionals* believe…
- Articles, - Industry News, - Reports/Surveys 11 March 2015
Contact centre professionals believe better performance measurement is required, Capita survey finds 100 per cent of contact centre professionals* believe…
- Articles, - Industry News 12 September 2014
Are your contact centre’s key performance indicators (KPIs) giving you the the whole story? For many companies, the contact centre…