Costs, complaints & customer satisfaction are driving jobs re-shoring trend
Businesses following contact centre trend to improve customer service and bring key processes back to the UK The re-shoring of…
offshore
- 29 March 2023 | Thames Water Insource Contact Centre from South Africa
- 29 March 2023 | Only 28% of UK Organisations have their Omnichannel connected
- 29 March 2023 | Content Guru Named ‘Strong Performer’ in Contact Center as a Service
- 28 March 2023 | Microsoft Copilot: Latest disruptive AI Capability for Customer Service?
- 27 March 2023 | Zoom Contact Centre Powers Up with Calabrio’s True-Cloud
- 27 March 2023 | Jabra Expands the Evolve2 Range With Most Comfortable Headsets
- 23 March 2023 | Proactive Outbound Dialling Improves Appointment Process
- 22 March 2023 | AI & Automation is Delivering Enhanced Contact Centre Performance
- 21 March 2023 | Finalists of the UK National Contact Centre Awards 2023
- 21 March 2023 | 1 in 5 Contact Centre Agents Supported by AI, Robotics & Chatbot
- 20 March 2023 | Growing Prevalence of “Conversational Everything”
- 20 March 2023 | Why the Public Sector Needs Leaders to be Digital Leaders Now
- 20 March 2023 | Wessex Water Achieves Customer Service Excellence
- 17 March 2023 | NICE Surpasses Milestone of 1 Million Agents on CXone
- 17 March 2023 | 60% of Brands Struggle with Ineffective AI for Customer Service
- 16 March 2023 | Ascensos Continues Contact Centre Outsource Expansion
- 16 March 2023 | Enjoy a Slice of Customer Data Analytics Pi (e)
- 15 March 2023 | How Data Powers CX Delivery for Contact Centre Advisors
- 14 March 2023 | Vonage Wins Best CX Solution in CX Awards 2023
- 13 March 2023 | Noetica Once Again a Contact Centre Experience Finalist