Teleopti – The Insider’s Guide to Contact Centre WFM
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by…
Nick Smith
Win Friends and Influence People with WFM
How to win friends and influence people with Workforce Management Constant change and the viral power of social media demand…
Contact Centre Superagents – 6 Reasons to Celebrate
Rather than fear robots taking over the contact centre, Nick Smith at Teleopti says it’s time to harness the power…
Teleopti – Real Time Adherence – What’s not to love?
Real Time Adherence – what’s not to love? – Nick Smith at Teleopti gives 3 compelling reasons why RTA is…