Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and…
Tag: Nick Smith
Win Friends and Influence People with WFM
How to win friends and influence people with Workforce Management Constant change and the viral power…
Contact Centre Superagents – 6 Reasons to Celebrate
Rather than fear robots taking over the contact centre, Nick Smith at Teleopti says it’s time…
Teleopti – Real Time Adherence – What’s not to love?
Real Time Adherence – what’s not to love? – Nick Smith at Teleopti gives 3 compelling…