5 old Contact Centre Habits to Consign to History
Out with the old, in with the new – 5 old Contact Centre Habits to consign to history According to…
Jeremy Hamill-Keays
Practical Ways to Digitalize the Customer Experience
Practical ways to digitalize the customer experience – Teleopti’s Product Manager Jeremy Hamill-Keays explores the brave new world of digitalization…
Looking back on the Cloud In The Contact Centre
Looking back on the cloud – Years after predicting the future of cloud-based workforce management, Teleopti’s Product Manager Jeremy Hamill-Keays…