Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with every interaction, most of…
intelligent
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- 26 September 2022 | Content Guru Win at Computing Cloud Excellence Awards
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- 26 September 2022 | Southway Housing get Personal with Britannic Contact Centre Solution
- 26 September 2022 | Staff Wellbeing & Engagement in Your Contact Centre
- 26 September 2022 | ContactBabel Launch UK CX Decision Makers’ Guide 22-23
- 26 September 2022 | Almost Half of Calls Fail Due To Contact Centre Background Noise
- 23 September 2022 | The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
- 22 September 2022 | 3 out of 4 European Businesses have invested in AI for CX
- 22 September 2022 | British Gas Grows Partnership with ResQ Creating 200 Jobs
- 22 September 2022 | Can Automation Finally Change the Image of Contact Centres?
- 22 September 2022 | Organisations Need to Modernise Comms to Support Hybrid Work
- 21 September 2022 | PCI Pal Launches Open Banking Payments for Contact Centres
- 21 September 2022 | The 2022 Contact Centre Trifecta of Pain: Rising Attrition Rates
- 21 September 2022 | Corporate Culture Is More Than Time Spent At Water Cooler
- 21 September 2022 | Planning Tools & Techniques to Maximise Contact Centre Performance
- 21 September 2022 | CX Landscape Study: 58% of CX Depts Don’t Align with…
- 20 September 2022 | Will Higher Energy Bills Have An Impact On Where We Work?