Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with every interaction, most of…
intelligent
- 8 February 2023 | GoSee selects PCI Pal to Enhance Contact Centre Payment
- 8 February 2023 | 5 ways to Aid compliance with The Consumer Duty
- 7 February 2023 | What Elephants and Customer Experiences Have in Common
- 6 February 2023 | Say Goodbye to Contact Centre Agent Notes
- 6 February 2023 | Maintel Secures Voice Contract With Sheffield Teaching Hospital
- 6 February 2023 | New Director of Marketing & Partnerships Joins CCMA
- 6 February 2023 | Generative AI: A False Dawn Or New Hope
- 5 February 2023 | GMP Contact Centre Answer 999 calls in 1 Second
- 2 February 2023 | Babble Named Winner of Five9 Partner Excellence Award
- 2 February 2023 | DWP Stoke Contact Centre Closes with 120 Jobs Lost
- 2 February 2023 | Your Customers Can’t Hear You. That’s Probably Not Good
- 1 February 2023 | Chatbots Still Falling Short of Consumer Expectations
- 1 February 2023 | Look After Your People & Customer Satisfaction Will Improve
- 1 February 2023 | Cost of Living Crisis Spur Rise in Customer Queries
- 1 February 2023 | Media Pack
- 31 January 2023 | FM Outsource New Hire to Enhance Employee Experience
- 31 January 2023 | Customer Service is more than just a job, it’s a career
- 31 January 2023 | Jabra launches PanaCast 50 Video Bar System
- 30 January 2023 | Stephen Lomas Appointed Chair Contact Centre Network
- 27 January 2023 | Eradicating The Redial with First Contact Resolution