Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with every interaction, most of…
intelligent
- October 22, 2018 | Is A Human Touch Needed With Contact Centre Automation?
- October 18, 2018 | U-WFM Announce Next Generation of Cloud WFM for Contact Centres
- October 17, 2018 | Is Your Contact Centre Manager Called Scrooge?
- October 17, 2018 | Creating a User-Friendly IVR System in Your Contact Centre
- October 17, 2018 | 10 Keys to PCI Compliance in the Contact Centre
- October 17, 2018 | Midsize Contact Centres in Transition – Global Research
- October 16, 2018 | Global Study Reveals Digital Channel Use Gaining Ground
- October 16, 2018 | Maintaining a Positive Culture in the Contact Centre
- October 16, 2018 | Contact Centres Should Stop Targeting Agents on NPS
- October 16, 2018 | The Future Contact Centre – Face and Voice Recognition
- October 15, 2018 | Ultracomms Showcase Payment Technology at Congress
- October 11, 2018 | Is It Time That Your Contact Centre IVR Grew Up?
- October 11, 2018 | npower to use Apple Business Chat for Contact Centre Agents
- October 10, 2018 | Jabra to Exhibit at Microsoft Future Decoded 2018
- October 10, 2018 | Make Homer Simpson your friend in the Cloud Contact Centre
- October 10, 2018 | What’s Happening with AI in the Contact Centre?