Interactive Intelligence to Launch Content Management Solution
New content management software designed to help contact centres and enterprises reduce costs, increase employee productivity, and improve customer service…
ICM
- 15 October 2021 | Europa Announces Employee Expansion at Contact Centre
- 14 October 2021 | Noetica Joins Odigo to Deliver Advanced Predictive Dialling
- 14 October 2021 | Content Guru & Simply Connect Awarded Place on NHS Framework
- 14 October 2021 | Flexi-Working – a win for People and Planet, says FourNet
- 12 October 2021 | Differing Pandemic Experiences Between Contact Centre Staff
- 12 October 2021 | ECO set to create 350 Jobs at Sunderland Contact Centre
- 12 October 2021 | Britannic Technologies Announces Partnership with Five9
- 12 October 2021 | PCI Pal On Amazon Connect Integration & AWS Marketplace
- 11 October 2021 | White Paper: Implementing Automation in the Contact Centre
- 11 October 2021 | CCMA Conference: Releasing the Power of the Contact Centre
- 11 October 2021 | Delivering Contact Centre Services Across Multi Platforms
- 11 October 2021 | CallMiner Conversation Analytics Available On Microsoft Azure
- 9 October 2021 | Work Starts on New NHS Contact Centre in Medway
- 8 October 2021 | Key Win for FourNet at Comms National Awards
- 8 October 2021 | Understanding the Increased Role of Contact Centre Agents
- 8 October 2021 | Webinar: Simplifying Real-Time Contact Centre Agent Guidance
- 8 October 2021 | Ventrica on Crown Commercial Services Framework
- 8 October 2021 | Create a Customer Experience Strategy for Your Contact Centre
- 6 October 2021 | Calabrio Announce Winners of Analytics Competition & ONE Awards
- 5 October 2021 | Why Contact Centres Struggle with High Agent Turnover in 2021