Interactive Intelligence to Launch Content Management Solution
New content management software designed to help contact centres and enterprises reduce costs, increase employee productivity, and improve customer service…
ICM
- February 22, 2019 | Final Day for Contact Centre Awards Nominations
- February 21, 2019 | Auxillis Selects greenbean As Contact Centre Partner
- February 21, 2019 | CallMiner & Morae Global Partner on Conversational Behavioral Analytics
- February 20, 2019 | 6 Steps to Card Payment Security in Contact Centres
- February 20, 2019 | Ago Outsourcing Jobs at Manchester Contact Centre
- February 19, 2019 | Companies Struggle to Meet Customer Expectations
- February 19, 2019 | Bertelsmann & Saham Launch CX Business ‘Majorel’
- February 19, 2019 | Stena Line Launch Smart Contact Centre Chatbot
- February 19, 2019 | Clarabridge Record Growth in the Contact Centre
- February 19, 2019 | What Role will Chatbots Play in Contact Centres in 2020?
- February 18, 2019 | Top UK Organisations for Customer Service Revealed
- February 18, 2019 | Traditional Channels Becoming a last resort for Consumers
- February 18, 2019 | Noetica Shortlisted for Blending Human & AI Award
- February 15, 2019 | UC EXPO – 15-16 May 2019 – London – Register Now!
- February 15, 2019 | Inner Circle Guide AI & Chatbots in Contact Centres
- February 15, 2019 | NICE inContact Highest Scores in Contact Centre Report