Gold Standard Is your operation best-in-class?
Gold Standard will give you the evidence you need to drive change and improvements. High quality customer service is not…
- Customer Service/Experience, - Industry News, CCMA 19 November 2014
Gold Standard will give you the evidence you need to drive change and improvements. High quality customer service is not…
- Industry News, CCMA 1 October 2014
Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from 62% to 50% according…