86% of Brits say self-service is a positive experience
86% of Brits say self-service is a positive experience – but we still want a contact centre agent to help…
- Industry News, - Reports/Surveys 10 March 2020
86% of Brits say self-service is a positive experience – but we still want a contact centre agent to help…
- Contact Centre Tips, - Industry News, Calabrio 15 January 2019
5 Steps to supercharge your customer service with contextual intelligence If you change the reactive to contextual, suggestive, pre-emptive and…