Contact Centre: The Reiteration Relapse Cycle
Breaking out of the reiteration relapse cycle – Mary Clarke, CEO, Cognisco Consumers’ frustrations about contact centres are well documented.…
Breaking out of the reiteration relapse cycle – Mary Clarke, CEO, Cognisco Consumers’ frustrations about contact centres are well documented.…
Customer Service – A New Approach to Tackling Issues according to Mary Clarke, CEO, Cognisco Which?’s latest annual energy company…
Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant at Cognisco A recent…