Queues and the Rule of Six = NO Frustrated Callers
Queues and the Rule of Six – Lee Mansell of TeleWare looks at the very British queue and how we…
- Articles, - Industry News 5 April 2017
Queues and the Rule of Six – Lee Mansell of TeleWare looks at the very British queue and how we…
- Articles, - Industry News 8 August 2015
Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the frankly end-of-days imagery of…
- Blog, - Industry News 28 April 2015
Readers of these blogs would have noted that on occasions I walk a fine line between writing as the Editor…