Queues and the Rule of Six = NO Frustrated Callers
Queues and the Rule of Six – Lee Mansell of TeleWare looks at the very British queue and how we…
Calls In Queue
Is your Contact Centre Prepared for Black Friday?
Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the frankly end-of-days imagery of…
Blog: Your call is important to us…
Readers of these blogs would have noted that on occasions I walk a fine line between writing as the Editor…