Queues and the Rule of Six = NO Frustrated Callers
Queues and the Rule of Six – Lee Mansell of TeleWare looks at the very British queue and how we…
Calls In Queue
Is your Contact Centre Prepared for Black Friday?
Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the frankly end-of-days imagery of…
Videlica Report Highlights Failure to Tackle Call in Queues
Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7 billion a year, according…
Your call is important to us…
Readers of these blogs would have noted that on occasions I walk a fine line between writing as the Editor…