Queues and the Rule of Six = NO Frustrated Callers
Queues and the Rule of Six – Lee Mansell of TeleWare looks at the very British queue and how we…
Queues and the Rule of Six – Lee Mansell of TeleWare looks at the very British queue and how we…
Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the frankly end-of-days imagery of…
Readers of these blogs would have noted that on occasions I walk a fine line between writing as the Editor…