Readers of these blogs would have noted that on occasions I walk a fine line between…
Tag: Calls In Queue
Queues and the Rule of Six = NO Frustrated Callers
Queues and the Rule of Six – Lee Mansell of TeleWare looks at the very British…
Is your Contact Centre Prepared for Black Friday?
Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the…