Blog: You don’t get a second chance to make a first impression
This week I had an enjoyable meeting with a much valued client where we discussed staff ‘tapping’ into a company’s…
This week I had an enjoyable meeting with a much valued client where we discussed staff ‘tapping’ into a company’s…
Blog: The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee giant when it comes…
Can a contact centre learn from Starbucks? Prior to starting work at contact-centres.com Towers I usually tend to end up…
Customer Service: “The assistance and advice provided by a company to those people who buy or use its products or…
We like to think that this humble website is perfect – we also like to think that we get things…
Sales and Call targets or is it Customer first? My travels this week took me to the hot-bed of the…
Self service has been covered extensively by us and has become one of the new ‘buzz words’ of the contact…
Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog may have realised that…
Blog: It’s always good to have a Plan B in your contact centre – You don’t know much you rely…
Contact Centre Blog; After an important meeting this week I sat in the car and reflected for a few minutes…
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it was evident to me…
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events which have happened in…
At contact-centres.com we aim to provide the most up to date news and information to the UK’s contact centre professionals;…
Companies and retailers rely on the level of customer service which they provide, brand image and recommendations – contact centres…
Whilst every contact centre would claim that they are world beating and have the best technology backed up with highly…
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I am a great believer…
Readers of these blogs would have noted that on occasions I walk a fine line between writing as the Editor…
Contact Centre News To publish or not to publish that is the question…. In addition to our loyal and much…
I guess that one of my many functions as Editor of the leading UK contact centre website is to promote…