Five Reasons Why You’re Waiting On Hold for Too Long
At a time when customer service calls are more complex than ever, the workers who specialize in them are more…
Blog
Nobody is perfect – but at least I admit my Miss Steaks
We like to think that this humble website is perfect – we also like to think that we get things…
Blog: What’s the true definition of Customer Service?
Customer Service: “The assistance and advice provided by a company to those people who buy or use its products or…
Website that United the World & Made Collaboration Cool
The Website that United the World (and Made Collaboration Cool) by Holger Reisinger of Jabra. Forget about ancient monuments, modern…
Blog: Sales and Call targets or is it Customer first?
Blog: Sales and Call targets or is it Customer first? My travels this week took me to the hot-bed of…
Blog: The Starbucks Effect in Customer Service
Blog: The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee giant when it comes…
Blog – You don’t get a second chance to make a first impression
Blog – This week I had an enjoyable meeting with a much valued client where we discussed staff ‘tapping’ into…
Self Service – Great idea but make sure it works!
Self service has been covered extensively by us and has become one of the new ‘buzz words’ of the contact…
Blog: We Salute VOCA for paying National Living Wage
Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog may have realised that…
Blog: it’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre You don’t know much you rely on…
Jabra Blog: From Production Line to Knowledge Factory
From Production Line to Knowledge Factory: The Past, Present and Future of Work – the thoughts of Holger Reisinger Plenty…
The Power of a Smile in the contact centre
Contact Centre Blog; After an important meeting this week I sat in the car and reflected for a few minutes…
Jabra blog: Two-Thirds of Employees Just Don’t Care!
Jabra Blog: Two-Thirds of Employees Just Don’t Care! By Holger Reisinger An astonishing seven out of 10 employees are disengaged…
Can a Contact Centre learn from Starbucks?
Can a contact centre learn from Starbucks? Prior to starting work at contact-centres.com Towers I usually tend to end up…
Bells and Whistles in the Contact Centre
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it was evident to me…
Contact Centre Blog: We’ve Finished!
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events which have happened in…
Jabra Blog – A Look into the Future of Collaboration
Jabra Blog – A Look into the Future of Collaboration by Holger Reisinger We’ve spent plenty of time discussing collaboration…
That’s It… I’m Finished With Meetings – Holger Reisinger of Jabra
That’s It… I’m Finished With Meetings, That Is – Holger Reisinger of Jabra explains how to reduce the number of…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the UK’s contact centre professionals;…