You don’t get a second chance to make a first impression
This week I had an enjoyable meeting with a much valued client where we discussed staff ‘tapping’ into a company’s…
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Blog: The Starbucks Effect in Customer Service
Blog: The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee giant when it comes…
Can a Contact Centre learn from Starbucks?
Can a contact centre learn from Starbucks? Prior to starting work at contact-centres.com Towers I usually tend to end up…
Blog: What’s the true definition of Customer Service?
Customer Service: “The assistance and advice provided by a company to those people who buy or use its products or…
Five Reasons Why You’re Waiting On Hold for Too Long
At a time when customer service calls are more complex than ever, the workers who specialize in them are more…
Nobody is perfect – but at least I admit my Miss Steaks
We like to think that this humble website is perfect – we also like to think that we get things…
Website that United the World & Made Collaboration Cool
The Website that United the World (and Made Collaboration Cool) by Holger Reisinger of Jabra. Forget about ancient monuments, modern…
Blog: Sales and Call targets or is it Customer first?
Sales and Call targets or is it Customer first? My travels this week took me to the hot-bed of the…
Self Service – Great idea but make sure it works!
Self service has been covered extensively by us and has become one of the new ‘buzz words’ of the contact…
Blog: We Salute VOCA for paying National Living Wage
Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog may have realised that…
Blog: it’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre You don’t know much you rely on…
Jabra Blog: From Production Line to Knowledge Factory
From Production Line to Knowledge Factory: The Past, Present and Future of Work – the thoughts of Holger Reisinger Plenty…
The Power of a Smile in the contact centre
Contact Centre Blog; After an important meeting this week I sat in the car and reflected for a few minutes…
Jabra blog: Two-Thirds of Employees Just Don’t Care!
Jabra Blog: Two-Thirds of Employees Just Don’t Care! By Holger Reisinger An astonishing seven out of 10 employees are disengaged…
Bells and Whistles in the Contact Centre
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it was evident to me…
Contact Centre Blog: We’ve Finished!
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events which have happened in…
Jabra Blog – A Look into the Future of Collaboration
Jabra Blog – A Look into the Future of Collaboration by Holger Reisinger We’ve spent plenty of time discussing collaboration…
That’s It… I’m Finished With Meetings – Holger Reisinger of Jabra
That’s It… I’m Finished With Meetings, That Is – Holger Reisinger of Jabra explains how to reduce the number of…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the UK’s contact centre professionals;…