Blog: You don’t get a second chance to make a first impression
This week I had an enjoyable meeting with a much valued client where we discussed staff ‘tapping’ into a company’s…
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Blog: The Starbucks Effect in Customer Service
Blog: The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee giant when it comes…
Blog: Can a Contact Centre learn from Starbucks?
Can a contact centre learn from Starbucks? Prior to starting work at contact-centres.com Towers I usually tend to end up…
Blog: What’s the true definition of Customer Service?
Customer Service: “The assistance and advice provided by a company to those people who buy or use its products or…
Blog: Nobody is perfect but at least I admit my Miss Steaks
We like to think that this humble website is perfect – we also like to think that we get things…
Blog: Sales and Call targets or is it Customer first?
Sales and Call targets or is it Customer first? My travels this week took me to the hot-bed of the…
Blog: Self Service – Great idea but make sure it works!
Self service has been covered extensively by us and has become one of the new ‘buzz words’ of the contact…
Blog: We Salute VOCA for paying National Living Wage
Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog may have realised that…
Blog: it’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre – You don’t know much you rely…
Blog: The Power of a Smile in the contact centre
Contact Centre Blog; After an important meeting this week I sat in the car and reflected for a few minutes…
Blog: Bells and Whistles in the Contact Centre
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it was evident to me…
Blog: We’ve Finally Finished!
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events which have happened in…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the UK’s contact centre professionals;…
Blog: You don’t know how centres are until you have to use them
Whilst every contact centre would claim that they are world beating and have the best technology backed up with highly…
Blog: Contact Centre Agents – at last recognition
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I am a great believer…
Blog: Your call is important to us…
Readers of these blogs would have noted that on occasions I walk a fine line between writing as the Editor…
Blog: To Publish or not to Publish?
Contact Centre News To publish or not to publish that is the question…. In addition to our loyal and much…
Blog: I did tell you that the UK contact centre Industry is buzzing?
I guess that one of my many functions as Editor of the leading UK contact centre website is to promote…
Blog: Abandoned and Nuisance calls – the blight of the contact centre industry
Perhaps the hot topic this week has got to be nuisance and abandoned calls especially in the light that Ofcom…