SVL Business Solutions & Bluecrest Unite to Drive AI-Enabled Customer Service Excellence – contact centres
– SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational efficiency
– New functionality includes the introduction of the market-leading NICE CXone CCaaS solution with cutting edge AI technology including Enlighten Co-pilot and Microsoft Teams for the Back Office operation
– This partnership builds on an existing three year relationship, where SVL have already been providing Bluecrest with their current Workforce Management solution
The UK’s longest-running contact centre solutions provider, has secured a long-term partnership with a multi-award winning private health assessment provider.
SVL Business Solutions, has solidified its partnership with Bluecrest, signing a six-year, seven figure contract to deliver cutting-edge solutions that help enhance customer experience and improve operational efficiency.
This new contract represents a significant step forward in the partnership between the two companies, which began almost three years ago with the implementation of a Workforce Management solution (WFM).
SVL will introduce NICE CXone technology to Bluecrest, adding advanced capabilities in quality management, interaction analytics, and customer feedback alongside integration of AI-driven tools like Co-pilot.
This significant technology investment will support Bluecrest’s mission to further improve customer experience and service delivery, enhance responsiveness and strengthen PCI compliance for their secure payment processes.
Anne Holmes, Account Director at SVL Business Solutions, said:
“Our ongoing partnership with Bluecrest highlights our shared commitment to delivering exceptional customer experiences through transformative technology. By embracing NICE CXone, Bluecrest is taking a significant leap in operational efficiency and customer engagement, underpinned by AI and advanced analytics.”
Bluecrest, a leader in preventative health assessments, is focused on further enhancing its customer service capabilities while adapting to evolving customer expectations and industry standards.
Russell White, Transformation Lead, at Bluecrest, commented:
“We’ve been very happy with the relationship with SVL and the support they provide to us over the last three years, and this new contract takes our collaboration to the next level.”
“The integration of NICE CXone and AI features will empower us to deliver faster, more personalised, and secure customer interactions, ensuring our services are both innovative and reliable.”
SVL Business Solutions is a contact centre solutions provider, supporting a range of clients from small startups to large multinationals, to Blue Light and Public Sector organisations.
Established in 1967, SVL has supported teams to implement bespoke technology solutions that improve experiences and outcomes in all areas of the customer and agent journeys.
Bluecrest is a leading health intelligence company dedicated to empowering people with the knowledge they need to maintain optimal health. Its mission is to help everyone live longer, healthier lives by making personal health monitoring both easy and accessible. For over a decade Bluecrest has been providing comprehensive, affordable, and conveniently located in-person health assessments, providing the insights people need to make informed decisions about their health and wellbeing and seek additional support
