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- 21 January 2021 | Capita Improves CX with Digital Voice Analytics
- 21 January 2021 | PCI Pal Offers Payment Security Guidance at PCI London
- 20 January 2021 | Mitel Partnership with Noetica Delivers Major Wins in 2020
- 20 January 2021 | FourNet’s ANTENNA Wins Top Comms Business Award
- 19 January 2021 | Contact Centre Virtual Event: The Future of Security & CX
- 19 January 2021 | Contact Centre Outsourer Substantial Investment
- 15 January 2021 | Xdroid Applauded for Voice & Facial Analytics
- 14 January 2021 | Boost Automation & Expand Customer Self-Service with AI
- 14 January 2021 | Hull City Council and Civica Create 100 contact centre Jobs
- 14 January 2021 | FourNet ‘2021 & Beyond’ Remote Working White Paper
- 13 January 2021 | Conn3ct secures Position on G-Cloud 12 Framework
- 13 January 2021 | The Changing Face of the Contact Centre Post Covid
- 13 January 2021 | CC33 Contact Centre Set to Create an Additional 400 Jobs
- 12 January 2021 | Tickets Go On Sale As ECCCSA 2020 Goes Virtual
- 12 January 2021 | 5-Step Checklist for Mastering Enterprise AI in Contact Centres
- 12 January 2021 | IP Integration (IPI) Announces Sat Sanghera as New CEO
- 11 January 2021 | CallCare Appointed To Manage COVID 19 Vaccination Helpline
- 11 January 2021 | Business Systems Announces Investment to Accelerate Growth Plans
- 8 January 2021 | Choosing Customer Service Channels for your Contact Centre
- 6 January 2021 | Calabrio ONE Now Available via Twilio Flex Ecosystem