The Finalists for Europe’s largest and longest-running customer contact awards program have been revealed today. The European Contact Centre & Customer Service Awards (ECCCSA) continue to attract an ever-growing number of nominations from a record-breaking 40 countries across Europe. With the initial phase now complete, the rigorous judging process will advance to its next stage, before concluding in a spectacular Awards Evening on Tuesday, 26 November in Central London, where the winners will be announced.
Brands such as Adobe, Alzheimer’s Society, ASOS, Barmenia, British Airways, British Gas, Brother, CaixaBank, DHL, DNB, Energjisa, Estee Lauder, Hilton, HSBC, Iberdrola, IONOS, Loveholidays, Nobel BioCare, Octopus Energy, Odeon Cinemas, Revolut, Samsung, Veitur, Vitality, Vodafone and YapiKredi have all advanced to the finals. Additionally, BPO organisations including Ascensos, Cosmote e-Value, Foundever, Manpower, Teleperformance, TDCX, and TTEC are not only showcasing their operations but also their collaborations with clients.
Professor Moira Clark, the newly appointed Chair of the Judges, shared her admiration:
“Our industry-leading judging panel has meticulously reviewed the numerous nominations, and the quality has truly shone through. The organisations that have reached the finals should take great pride in their accomplishments. As they move forward in the judging process, they should take a moment to reflect on and celebrate their success. Best of luck to everyone!”
“It’s a privilege to hear how customer contact centre leaders across Europe are supporting their teams to deliver exceptional customer experiences. Our panel of expert and seasoned volunteer judges will see these stories brought to life. We’re excited to hear the panel presentations and visit some of the Finalists in Germany, Greece, Iceland, Ireland, Poland, Portugal, Spain, Turkey, UK.”
She added, “I also want to express my heartfelt thanks to all our judges for dedicating their time to this programme. They have a challenging yet incredibly rewarding task ahead, guided by clear standards, principles, and criteria to evaluate each entry thoroughly. And given the increase in nominations this year, this may be one of the most competitive years yet.”
The Headline Sponsor, Sabio Group, has supported the ECCCSAs for several years, and their VP of Marketing, Craig Pumfrey, shared his thoughts:
“We proudly support these prestigious awards because we recognise the significant progress organisations across Europe are making to enhance both customer and colleague experiences, ultimately benefiting the entire business. I want to congratulate all the Finalists this year—being nominated is a testament to the great achievements you’re making. We also want to welcome Moira in her new role as Chair of the Judges. With her team of over 100 judges, we’re confident that the most deserving organisations will emerge as winners this November. On behalf of everyone at Sabio, we wish you the very best of luck!”
Winning an ECCCSA (pronounced EKSA) is a prestigious accolade that raises the profile of a customer contact operation, its capabilities, and its standout stars. The winners of the ECCCSAs will be revealed at an extravagant Awards Evening, hosted by TV presenter and journalist Fiona Bruce, on Tuesday, 26 November 2024, at Evolution, Battersea Park, London.
The greatest awards programme in the European customer contact industry.
The European Contact Centre & Customer Service Awards is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Overseen by Moira Clark, Chair of the Judges, Professor of Strategic Marketing at Henley Business School and Director of the Henley Centre for Customer Management, the awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.
ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars.
It’s easy to take part with an online toolkit, webinar, videos, articles and an awards hotline. Winners get the recognition they deserve by celebrating their achievements at the prestigious awards evening on Tuesday 26 November 2024 at Evolution, Battersea Park, London.
To view the list of finalists Click Here
For additional information or to purchase tickets Click Here
