Heat Mapping Contact Centres Is Reality with Digital Headsets
“Heat Mapping” Noisy contact centres is reality with New Digital Headsets according to Holger Reisinger of Jabra The humble contact…
Archive
Contact Centre Business Owner’s Guide to Property Expansion
NICE inContact CXone Selected for 2,300 Seat Contact Centre
Encore Launches Contact Centre Recruitment Division
RMG Networks reimagines the SYMON Brand
Nominations for Contact Centre Awards Now Open!
Payment Security and Call Centre Predictions 2019
Good Customer Service Starts & Ends with People
Map Your Contact Centre Environment to the Customer Journey
Content Guru Secures FSQS Accreditation
Cloud contact centre solution provider Content Guru is now fully registered on the FSQS supplier qualification system. FSQS provides a…
Retailers Invest in AI to Attract Online Shoppers
71% of retailers invest in AI to attract online shoppers this Christmas as in store sales drop to their lowest…
Make 2019 Planning Your New Year’s Resolution
Make 2019 contact centre planning your New Year’s resolution – Join Aspect on 19th December at 2pm GMT for their…
Teleperformance Win E.ON Contact Centre Contract
Teleperformance Wins Major E.ON Customer Service Contract Three-year contract announced to provide Customer Service and Sales Through Service activities. Teleperformance…
CallMiner Achieves Record Net Promoter Score
CallMiner, the leading platform provider of award-winning contact centre speech and customer engagement analytics, announced today that its 2018 Net…
Will AI Eliminate Humans in the Retail Contact Centre?
Will AI Eliminate Humans in the Retail Contact Centre asks Susannah Richardson | Marketing Director for IFS Field Service and…
HGS Create 150 Jobs at Selkirk Contact Centre
HGS to create 150 new jobs in Selkirk and invests in Purchasing and upgrading contact centre facility Hinduja Global Solutions…
Vue Deliver Omnichannel Customer Engagement Solution
Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution Long-standing commercial relationship extended to 18 years Eckoh, the global…
Count to 5 for Perfect Multi-channel Forecasting
Count to 5 for perfect multi-channel forecasting in your contact centre – Keep it simple, that’s the message from Nick…
ECCCSA Raises Over £6k for JDRF at Contact Centre Awards
ECCCSA18 raises over £6k for JDRF as the contact centre industry continues to celebrate – European Contact Centre and Customer…