Aspect Software Wins Security Solution Gold at UK Cloud Awards
Aspect Software wins Security Solution of the Year for Verify at 2018 UK Cloud Awards Aspect solution beats illustrious competition…
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Top Contact Centre Trends Over Next 12 Months
BT Pledge to Bring Back Contact Centres to UK by 2020
Serenova Engagement Solution Empowers the Contact Centre
South East Coast Ambulance Service Open New Contact Centre
BGL Group Picks Up Awards at UK National Contact Centre Awards
Mark Lonie Recognised at UK National Contact Centre Awards
Ventrica’s Nick Upton wins Gold at UK National Contact Centre Awards
New Wins Lead Contact Centre Business to Increase Workforce
ResQ Celebrate 12th Birthday with Charity Football Match
Privately owned outsource contact centre celebrates its 12th birthday and organises a charity football match at the Stadium of Light….
NICE Introduces NEVA, World’s First Robotic Virtual Attendant
NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees, Delivering Intelligent, Real-Time Support Across the Enterprise A personified…
Contact Centre Omni-Agents – Fact or Fiction?
Omni-Agents – Fact or Fiction? As the great multi-skilling debate continues, Tommy Palomäki of Teleopti outlines the challenges and offers…
Elevating The Role of Self Service in the Contact Centre
Elevating the role of self-service – 8 Top Tips Self-service has a greater role to play than simply reducing the…
Arco Select RingCentral for New Contact Centre
Arco Selects RingCentral for New National Contact Centre Advanced contact centre solution provides foundational element of £30m Digital First initiative…
8×8 Buy MarianaIQ to Strengthen AI Capabilities
8×8, Inc. a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced the acquisition of MarianaIQ,…
RSVP (Media Response) in LSE Companies to Inspire Britain report
RSVP (Media Response) Ltd identified in London Stock Exchange Group’s ‘1000 Companies to Inspire Britain’ report – RSVP (Media Response)…
Isher Capital Contact Centre Portfolio’s Acquisition Plans
Isher Capital portfolio of contact centres powers ahead with acquisition plans as Group turnover passes £30 million mark Growth for…
UK National Contact Centre Awards Winners Announced
– Winners announced at a gala dinner at The Brewery in London last night (15 May) – The industry’s largest…
LivePerson & HSBC Bring Conversations to Banking
Global collaboration brings new level of convenience to customers LivePerson, Inc. have announced an agreement with HSBC to bring conversational…