ECCCSAs Celebrate 20th Edition with Largest Audience Ever
The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be announced next month and…
The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be announced next month and…
The emergence of the ‘casual’ contact centre – Justin Hamilton-Martin, Enreach for Service Providers Alongside the market for traditional contact…
Empower your contact centre workforce with a smarter approach to WEM Magnus Geverts at Calabrio encourages organisations to re-think their…
Sytel Announces Softdial Contact Centre (SCC) Client on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Sytel’s customers can now…
Using automated analytics to identify contact centre issues and solutions in turbulent times New Calabrio ebook provides practical advice and…
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to meet the growing…
Content Guru, leader in Customer Engagement and Experience contact centre solutions, has been awarded “Utility Partner of the Year” at…
Noble Systems Corporation recently conducted a contact centre market survey to explore changes in customer behaviours in the past year…
Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience for its core contact centre and workforce automation solutions The…
Customer service response firm, Europa Contact Centre, has launched a new University Help Desk service, to support universities experiencing an…
Building a Cloud-First Approach to the Modern Contact Centre Experience – Moving to the cloud is no longer optional. Moving…