UC EXPO – 15-16 May 2019 – London – Register Now!
UC EXPO is the largest Unified Communications and Collaboration event in Europe. The two-day event encompasses the technologies that enable…
Archive
Inner Circle Guide AI & Chatbots in Contact Centres
NICE inContact Highest Scores in Contact Centre Report
Market Report: Contact Centres and the Use of AI
1 Week to Enter National Contact Centre Awards
Enghouse Systems Acquires ProOpti AB
WFM Supports Engagement at OTTO Contact Centres
Altitude Unveil App Marketplace: Xperience Hub
How Can Service Providers Deliver More Contextual Options?
Ultracomms Answer Machine Detection European Patent
Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. AMD+…
What is a Single Customer View? Why Should You Care?
Imagine if, when you talked to a friend on the phone, you forgot everything you knew about them from your…
Chatbot Reduces Contact Centre Calls By 25%
An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up…
The World is Going Digital And There’s No Escape
The world is going digital. And there’s no escaping it. Disruptive times lay ahead. And for those willing thrive with…
Handling Complaints in the Contact Centre – PhoneCoach
Handling Complaints in the contact centre – PhoneCoach give invaluable advice and tips on the most productive way in which…
Big Winners at North East Contact Centre Awards
This year’s superheroes of the North East’s contact centre industry have been revealed at the 16th annual North East Contact…
Why Blending Should Be a Priority in the Contact Centre
Richard Mill from Business Systems explains why customer-facing businesses can learn from HM Revenue and Customs (HMRC) recommendation to link…
Interactions 2019 – Customer Conference – June 4th – 5th
Gain First-hand Technical Learning with Our Expert Instructors Sharpen your skills and transform your career by attending Interactions.edu and take…
IC24 Selects NICE to Lower Contact Centre Costs
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy NICE and Business Systems chosen to…
The Whole Organisation is a Contact Centre
The whole organisation is a customer service centre – not everyone knows it yet! Customer experience is today’s number one…