Saving Lives Through Responsible Debt Management
Saving lives through responsible debt management – Nic Marshall, CEO, ResQ 100,000 people in England attempt to take their lives…
Archive
Webinar: The Impact of Brexit on the Contact Centre
Top Performing Trends in the Contact Centre Industry
Cardiff City Council Team with Netcall to Support Test & Trace
Give Contact Centre Agents The Tools To Do the Job
Don’t Put your Customers & Contact Centre On Hold
Calabrio ONE: Agility to Meet the New Era for Contact Centres
BGL Charitable Work Recognised at NECCA Awards
Alphabet wins Customer Service Excellence Award
Foehn win Genesys EMEA Cloud Partner of the Year
Foehn win Genesys EMEA Cloud Partner of the Year at Genesys Partner Vision 2020 Genesys Celebrates the Success of its…
North East Contact Centres Celebrate at Online Awards
North East Contact Centre industry celebrates talent in online awards ceremony after a challenging 2020 This year’s winners of the…
Speechly Tech Translates Real-Time Conversations for Jabra Users
New Speechly technology translates real-time audio conversations for users of Jabra devices A revolutionary new translation technology that allows direct…
Contact Centre Webinar: A journey worth taking
Contact Centre webinar: A journey worth taking sponsored by Business Systems Wednesday 25th November 2020, 12:00 – 13.00 It can…
FourNet named Avaya Growth Partner of the Year
FourNet has been named Growth Partner of the Year 2020 at Avaya’s Annual Partner Summit Awards Ceremony. The prestigious accolade…
Milk & More Contact Centre Carries On with Assisted Payments
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded Encoded, a…
Content Guru Expands Features With Microsoft Teams
Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set available as part of…
Maintel Launch Secure Homeworker for Remote Working
Maintel launches Secure Homeworker – A solution suite designed to deliver connectivity, availability and security to support mass-scale remote working…
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA (Call Centre Management Association)…
9 Reasons to Move to the Cloud Contact Centre
9 reasons to move to the cloud contact centre – Discover the many benefits of the cloud for contact centres…