Data is everything in the new era of customer service
Data is everything in the new era of customer service – Patrik Vesterberg of Teleopti explores the value of WFM…
Archive
Outsource Recognised for Outstanding Customer Service
WFO Can Help Contact Centres with Conduct Risk
Vericall To Create 200 Contact Centre Jobs in Fife
trivago books Talkdesk to optimise contact centre
European Contact Centre & Customer Service Awards
Arvato Secures Contact Centre Contract Extension
8×8 Introduces Service Management for Contact Centres
The Power of AI to Reduce Contact Centre Costs
How to Personalise the Customer Experience
Recent independent research by Opinion Matters showed that customers want to know why you’re calling them and where you got…
One year On from GDPR but what have we learnt?
This week marks one year since the General Data Protection Regulation (GDPR) arrived on 25 May with much speculation and…
Does On-Screen Clutter Hinder Good Customer Service?
Is on-screen clutter getting in the way of good customer service? Contact centres are still wasting precious time on administration…
14% of Contact Centres Confident to Meet CX
Only 14% of Midsized Call Centres in Europe Are Confident in Ability to Meet Customer Needs Frost & Sullivan survey…
Noetica Granted U.S. Patent for Live Person Detection
Noetica Granted U.S. Patent for Live Person Detection in an Automated Calling System British Company Brings Artificial Intelligence to North…
Private Sector Dominates Outsourcing
Private sector dominates UK outsourcing market in Q1 2019 Businesses signed deals worth £648 million between January and March, according…
Content Guru Showing the Way to Better Engagement
Content Guru Showing the Way to Better Engagement at Digital Government Conference Global leader in cloud-based communications, Content Guru, will…
Leaders Lacking Strategic Approach To Productivity
Business leaders lacking strategic approach to measuring and improving productivity, Jabra research reveals • CEOs and C-Suite at odds over…
Talkdesk Announces Launch of Talkdesk Agent Assist
Talkdesk announces Launch of Talkdesk Agent Assist Talkdesk, the cloud contact centre for innovative enterprises announced Talkdesk Agent Assist, a…
UK National Contact Centre Awards – Winners Announced
UK National Contact Centre Awards – Winners Announced – Winners announced at a gala dinner at The Brewery in London last night (14 May)