ECCCSAs Celebrate 20th Edition with Largest Audience Ever
The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be announced next month and…
Archive
Applying Contact Centre Success to the Back Office
Odigo Becomes Google Cloud Contact Centre AI Partner
The Contact Centre is New Battleground for Post-Lockdown Sales
Forbes Names TTEC as One of America’s Best Large Employers
Calabrio Charts Record Growth as Demand for Cloud Tech Soars
Refresh Homeworking Strategy for Contact Centre Staff
CallCare – How 2020 Has Impacted On Customer Behaviour
SPT Contact Centre Improve Services for Disabled & Elderly
First the Traditional now the rise of the ‘Casual’ Contact Centre
The emergence of the ‘casual’ contact centre – Justin Hamilton-Martin, Enreach for Service Providers Alongside the market for traditional contact…
Empower your Contact Centre with Smarter approach to WEM
Empower your contact centre workforce with a smarter approach to WEM Magnus Geverts at Calabrio encourages organisations to re-think their…
Sytel Softdial Contact Centre on Salesforce AppExchange
Sytel Announces Softdial Contact Centre (SCC) Client on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Sytel’s customers can now…
Using Automated Analytics to Identify Contact Centre Issues
Using automated analytics to identify contact centre issues and solutions in turbulent times New Calabrio ebook provides practical advice and…
Daisy Corporate Select Cirrus for Cloud Contact Centre
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to meet the growing…
Content Guru Wins at Utility Week Awards 2020
Content Guru, leader in Customer Engagement and Experience contact centre solutions, has been awarded “Utility Partner of the Year” at…
Changing Customer Behaviour Impacts the Contact Centre
Noble Systems Corporation recently conducted a contact centre market survey to explore changes in customer behaviours in the past year…
Sabio Manage Business-Critical CX For Contact Centre
Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience for its core contact centre and workforce automation solutions The…
Europa Contact Centre Launch University Help Desk Service
Customer service response firm, Europa Contact Centre, has launched a new University Help Desk service, to support universities experiencing an…
Building a Cloud-First Approach to the Modern Contact Centre
Building a Cloud-First Approach to the Modern Contact Centre Experience – Moving to the cloud is no longer optional. Moving…