Contexta360
Contexta360 is an advanced speech analytics platform designed to revolutionise how organisations engage with their customers across diverse communication channels.
Harnessing the power of AI, the platform delivers automated conversational analytics and agent support, ensuring every customer interaction is optimised for effectiveness and satisfaction. Available in multiple languages, Contexta360 enables organisations to operate seamlessly on a global scale.
Key benefits of Contexta360 include:
√ Omnichannel Integration: Seamlessly connects with a wide range of communication channels, enhancing customer interactions.
√ AI-Driven Insights: Employs cutting-edge AI to extract rich insights from customer conversations, analysing sentiment, intent, friction points, and more.
√ Scalability: Built to manage massive volumes of interactions, with the capacity to handle hundreds of millions of conversations.
√ System Compatibility: Effortlessly integrates with existing systems such as Genesis, Avaya, Mitel, AWS-Connect, and more, enhancing performance and precision.
√ Data Security: A secure, adaptable SaaS solution that fits seamlessly into any infrastructure.
√ Multilingual Support: Available in multiple languages, enabling organisations to operate globally and deliver consistent customer experiences worldwide.
The platform rapidly captures and analyses millions of multilingual interactions, providing actionable insights through automated business triggers. This empowers organisations to refine customer journeys, streamline operations, and deliver outstanding experiences at scale. Supported by a team of experts in AI, data science, and natural language processing, Contexta360 helps organisations transform and elevate their customer engagement strategies.
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Contact Contexta360
UK Office: 18 Soho Square, London. W1D 3QL
Head Office: Keizersgracht 555 ,1017DR Amsterdam. The Netherlands
Products/Services
Agent Coaching & Monitoring, Agent Motivation, Agent Scoring, AI and Agent Blended Communications, Analytics, Applications Integration, Artificial Intelligence, Assessment Framework, Blending Solutions, Call Avoidance, Call Deflection, Call Handling, Call Recording, Change Management, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, Customer Communications, Customer Experience, Customer Satisfaction, Data Management, Employee Satisfaction, Engagement, Helpdesks, Hosted Solutions, Integrated Contact Centre Systems, Interactive Voice Messaging, Leadership & Management, Multi-Channel Solutions, Multimedia Recording, Natural Language Understanding (NLU), Performance Management, Predictive Outbound Dialling, Premise Solutions, Proactive Customer Contact, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Speech Automation, Technology, Visual Communications, Voice Biometrics, Voice Recording, Wallboards, Workforce Management
