Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions following the opening of its dedicated UK based contact centre earlier this year.
Since the launch of the contact centre Azamara has reported significant improvements such as,
– 25% reduction in average handling time with agents resolving customer calls more efficiently, and less hold-time.
– 40% improvement in the average speed of answer and a reduction in wait times.
– 17% drop in call abandonment rates.
David Duff, Managing Director at Azamara Cruises UK, said:
“I’m delighted with the early success of the UK contact centre, and want to thank all of the team for their fantastic efforts.
“Through investing in localised support for agents and guests across the UK & Ireland, we are able to offer an enhanced service, which is now proving to drive sales and boost business performance in our second largest market.”
Since 2010, Azamara has delivered a unique way to travel that we call Destination Immersion® experiences.
Our intimate, club-like ships can fit in smaller ports bigger vessels can’t visit, and you’ll experience destinations that aren’t even on the map for other cruises.
With smaller ports, longer stays, and more overnights than other cruise lines, Azamara makes it easier than ever to be immersed in the heart of local cultures in the ports we visit.
For additional information on Azamara Cruises visit their Website
