East Dunbartonshire Council is making a positive move to encourage people to say what they think…
Category: – Contact Centre News
News from the UK contact centre industry
4net Changing Face of Customer Contact Event – a fantastic success
.4net Technologies event, The Changing Face of Customer Contact was held on 30th April 2014 at…
Key Metrics That Really Matter In Your Contact Centre
key metrics – As long as I have been working in the contact centre industry, I…
Sabio celebrates 10 consecutive years as an Avaya Platinum Partner
2014 sees Sabio celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this…
International Greetings: delivering multi-channel contact for Tesco Cards
International Greetings plc is the one of the world’s leading designers, manufacturers, importers and distributors of…
Interactive Intelligence Reports First-Quarter 2014 Financial Results
Interactive Intelligence Group Inc. a global provider of software and services designed to improve the customer…
Verint Introduces Business Impact Solution
Verint® Systems Inc. have announced the availability of Verint Branch Sales Effectiveness™, the latest addition to…
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic…
Avaya Releases Contact Centre Select
Avaya has announced Avaya Contact Centre Select, the latest addition to its customer experience management solutions…
Intercall announce creation of 50 jobs
Outsourcer Intercall and its sister company in Killarney, Tangerine Management have annouced a recruitment drive for…
Why customers might not trust Paym…yet
Customer experience experts welcome easy mobile payments but say banks’ attitude to security may be exposed…
Skipton Building Society announce jobs at telephone service centre
As part of its growth plans Skipton Building Society have announced that it is creating 71…
New Storacall VoIP call recording system
The deployment of VoIP is becoming increasingly prevalent and is changing the way companies communicate and…
How To Improve Contact Centre Call Quality Monitoring
How can you improve contact centre call quality monitoring without spending all of your time listening…
Why the Cloud changes the game for small contact centres
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer,…
Mothercare improve customer service thanks to Transversal
The Challenge Improve customer services across Mothercare’s key three sales channels – the web, contact centre…
Stop treating the back office as an after thought
Back office is critical to successful customer relationships and yet UK businesses are not measuring performance…
Nigel Baker appointed Managing Director of Echo Managed Services
Echo Managed Services, one of the leading providers of outsourced contact management services, has appointed Nigel…
Contact Centre Homeworking – Is it time to think again?
Contact Centre Homeworking – Klaas van der Leest, UK Managing Director, Intelecom outlines five reasons why…