Verint Study Finds that Nearly Half of Consumers Surveyed are Suspicious About Data Privacy Consumers Expect…
Category: – Articles
Employers Failed to Motivate Staff in 2015
Employers failed to Motivate in 2015 according to Red Letter Days for Business Research A third…
What Can We Expect In The Contact Centre Space In 2016?
What Can We Expect In The Contact Centre Space In 2016? VoiceSage ’s Paul Sweeney has…
Contact Centre Review of the Year 2015
Contact Centre Review of the Year 2015! This year has been both a busy and landmark…
Predictions for contact centres I never thought I’d make
5 predictions for contact centres I never thought I’d make! We invited Paul Scott of Paul…
Black Friday isn’t over yet for the contact centre
With Black Friday over the time for learning begins – Andrew Small, Vice President of Portfolio,…
What is the Voice of the Customer?
What is the Voice of the Customer? As the textbooks say, the Voice of the Customer…
Blog: We Salute VOCA for paying National Living Wage
Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog…
Brits Abandon Shopping Without Right Communication
Interactive Intelligence Reveals Half of Brits Would Abandon Their Shopping Without The Right Communication Interactive Intelligence…
Contact Centre Predictions: The Key to Success
Contact Centre Predictions: the key to success in 2016 – David Ford, Managing Director of Magnetic…
We’re more likely to Divorce than switch our Bank
We’re more likely to Divorce than switch our Bank – Mark King, SVP Europe & Africa…
Top 3 Contact Centre Technology Trends for 2016
Top 3 Contact Centre Technology Trends for 2016 – Paul White, CEO of mplsystems looks ahead…
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List To-do lists are great for prioritizing…
It’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre – You don’t…
Jabra: From Production Line to Knowledge Factory
From Production Line to Knowledge Factory: The Past, Present and Future of Work – the thoughts…
Black Friday could make or break the contact centre
Black Friday could make or break the contact centre – Aspect Software offers practical tips for…
Business Continuity in the Contact Centre during Winter 2016
Business Continuity in the Contact Centre during Winter 2016 – As we enter November and the…
Black Friday – What does this mean for Contact Centres?
In 2014, UK Black Friday sales generated five times more revenue than an average shopping day.…