NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach With the addition of CXone…
Category: – Products
Talkdesk for Service Cloud Voice Available on AppExchange
Talkdesk Announces Talkdesk for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace…
Vonage Contact Centre Available on Salesforce AppExchange
Vonage Contact Centre for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange Solution brings automation,…
Jabra PanaCast 50 Video Bar: Insight Driven Collaboration
Now Available: PanaCast 50 video bar for insight driven collaboration in the hybrid world Jabra have…
Jabra Headsets Now Certified To Work With Content Guru storm®
Content Guru Announces That Jabra Headsets Are Now Certified To Work With storm® Pioneer in cloud…
NICE Introduces AI Solution for Voice of the Customer
NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce…
Talkdesk Joins Epic App Orchard Marketplace
Talkdesk Integrates with Epic, Joins Epic App Orchard Marketplace Empowers healthcare providers to deliver better, more…
Tenant Hub Platform Will Ensure No Resident Gets Left Behind
New Tenant Hub platform from Netcall will ensure no resident gets left behind The release of…
RingCentral and NICE Expand Contact Centre Partnership
RingCentral and NICE Expand and Extend Contact Centre Partnership Multi-year extension addresses accelerating market demand for…
CallMiner Introduces the Open Voice Transcription Standard
CallMiner Introduces the Open Voice Transcription Standard (OVTS) Industry-first Initiative Empowers Organizations with Open Selection for…
Puzzel Launches Video Plus Screen Sharing to Enhance the CX
Puzzel launches video plus screen sharing to enhance customer experience: Live Share and Screen Share features…
Content Guru Certified for Microsoft Teams For Contact Centres
Content Guru is certified for Microsoft Teams Connected Contact Centre programme Leading cloud communications provider, Content…
Jabra Launches Intelligent Camera Line Up for the Hybrid World
Jabra launches intelligent camera line up for insight driven collaboration in the hybrid world » Jabra…
Talkdesk Partnership with Microsoft Delivers Personalised CX
Talkdesk Announces Strategic Partnership with Microsoft to Help Enterprises Deliver More Personalized Customer Experiences Deeper integration…
NICE Revolutionises Digital Self-Service with CXone Expert
NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch…
Calabrio Unlocks Voice of the Customer with CXI Solution
Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched…
Vonage Launches New Visual Engagement For Contact Centres
New Vonage Contact Centre features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics…
Talkdesk Channel & Alliances Programme Gains Momentum
Talkdesk Global Channel and Alliances Programme Gains Momentum, Expands Market Reach with Substantial Organisation and Leadership…
Talkdesk AI Trainer ‘human-in-the-loop’ tool for contact centres
Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres Talkdesk AI Trainer moves company…