New global partner eco-system allows Puzzel users to take advantage of connected cloud applications to enhance…
Category: – Products
Noble Gamification Mobile – Product of the Year
Noble Gamification Mobile Named a 2019 Product of the Year Noble Systems is Recognised for Exceptional…
Aspect Announces Infinity Programme for Aspect Unified IP
Aspect Software Announces New Infinity Program for Aspect Unified IP – Programme commits additional support and…
Vauxhall launches Apple Business Chat with IMImobile
Vauxhall launches Apple Business Chat with IMImobile – Car manufacturer to use Apple Business Chat to…
Aspect Announces Aspect Via WFM for Microsoft Azure
Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure Platform solution provides a shared set…
NICE inContact – Outcome Oriented Innovations for CX
NICE inContact Announces New Outcome-Oriented Innovations for Customer Services CXsuccess customer services for CXone partners with…
Salesforce Recognised as Leader in 2019 Magic Quadrant
Salesforce Recognised as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Centre Salesforce…
Zendesk Launch Self-Service AI Powered Solutions
Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands…
8×8 Introduces Service Management for Contact Centres
8×8 Introduces Service Management for Contact Centres to Help Organisations Provide Best-in-Class Customer Experiences 8×8, Inc.…
Noetica Granted U.S. Patent for Live Person Detection
Noetica Granted U.S. Patent for Live Person Detection in an Automated Calling System British Company Brings…
Talkdesk Announces Launch of Talkdesk Agent Assist
Talkdesk announces Launch of Talkdesk Agent Assist Talkdesk, the cloud contact centre for innovative enterprises announced…
Drive Efficiency with Call Centre Reporting & Analytics
Aspect Via: Powerful Reporting & Analytics Drive Efficiency and Service Improvements Using Advanced Call Centre Reporting…
Teleopti Reimagines WFM with Grant the Chatbot
Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot Developed with Microsoft Artificial Intelligence (AI)…
Clarabridge Unveils New Customer Experience Innovations
Clarabridge Unveils New Customer Experience Innovations to Drive Digital Engagement Advanced, AI-powered technology enables the world’s…
NICE CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced…
Edenred Launch SaaS Based Incentives Platform
New Incentive platform from Edenred UK powers up sales, channel sales and customer service performance Today,…
Jabra Launches New Q2 Cashback Promotion
Jabra launches new Q2 cashback promotion – Offers on professional contact centre headsets and speakerphones to…
Jabra launch Evolve 65e – 2nd Generation of Wireless Earbuds
Jabra launches the Evolve 65e – second generation of wireless earbuds with UC-certification for professional sound…
CallMiner Eureka Visualize for Contact Centres
CallMiner Visualise Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact Explore, discover and visually…