Contact Centres trends in 2022 & the return of the customer relationship For years, the end…
Category: – Contact Centre Tips
Contact Centres Simplified: Turn Theory into Practice
Contact centres simplified: 3 ways to turn theory into practice In our last two blogs, we…
Choosing the Right Low-Code Platform for Digital Success
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in…
Why Your Clients Need The Omnichannel Experience
Why Your Clients Need Omnichannel Experience and How You Can Monetise It Find out about the…
A Personal Touch Starts with Asking The Right Questions
A Personal touch and frictionless service starts with asking the right questions – Good CX matters.…
Improving Contact Centre Service Through Document Redesign
The financial services sector is one of the largest users of call centre solutions. According to…
Contexta360 How to Fix Broken Processes in the Contact Centre
How to Fix Broken Processes in the Contact Centre – We have had customer contact centres…
Strong Authentication: Things every Merchant needs to know
Strong Customer Authentication: Three things every merchant needs to know – With online fraud on the…
Gamification can be used effectively within Hybrid contact centre
How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we…
Connected Enterprise – Ways to turn Theory into Practice
A Connected Enterprise – 3 ways to turn theory into practice In his final blog in…
How to Connect Utility Providers and Customers
Turning the lights on with low-code: how to connect utility providers and customers After a period…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be…
Ways Contact Centres Can Create Kickstart Digital Experiences
3 Ways Contact Centres Can Create Kickstart Digital Experiences Tony Chambers, VP and EMEA Lead for…
Skill-Based Routing: Optimising Your Agents’ Strengths
Skill-based routing: an evolving strategy that optimises your contact centre agents’ strengths – Steven Harris, Director,…
How Natural Language Processing Can Benefit Contact Centre Agents
Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and…
Applying Contact Centre Success to the Back Office
Applying Contact Centre Success to the Back Office – Jennifer Lee, Chief Strategy Officer at Intradiem…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of…
How analytics Support Contact Centre Agent Mental Health
How analytics helps support your contact centre agent mental health Rohan Newton, Sales Manager at SVL…
Why UC &d CC Integration is Pivotal for Contact Centres
Last year the working world was forced to dramatically change the way we work, with unified…