Benefits of Conversational IVR Programming in the Contact Centre

A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…

The “Digital-first” Delusion: Is Convenience Killing UK CSAT?

The UK customer service landscape is in a state of flux. While digital-first solutions have revolutionised…

WFM ROI: How WFM Software Pays for Itself

WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…

Boost Contact Centre Agent Engagement for Higher Productivity

How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…

How to Handle Complaints Efficiently in the Contact Centre

Complaint handling comes with the territory of working in the contact centre. It’s often the first…

How to Improve Contact Centre CX with Analytics

How to Improve Contact Centre CX with Analytics Business leaders have long identified Customer Experience (CX)…

10 Best Practices to Get the Most Out of Quality Analytics

Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning, these…

How Low CSAT is Eroding your Brand & Revenue

The silent revolt: how low CSAT is silently eroding your brand and revenue (and what to…

Conversational Analytics: Why is it so Powerful in Transforming

What is Conversational Analytics and Why is It So Powerful for Transforming Your CX in your…

How AI is Helping Contact Centres With Agent Stress Management

How AI is Helping Contact Centres With Agent Stress Management – This article from Cirrus highlights…

Solving 5 Common Contact Centre Challenges in 2024

Solving 5 Common Contact Centre Challenges in 2024 – Running a contact centre is no walk…

The Importance of Treating Your Customers Right

Contact centres can range from thousands of agent seats to just a few seats. When we…

Your Organisation’s Way to Productive Meetings according to Jabra

Your organisation’s way to productive meetings –  Nigel Dunn, Managing Director, EMEA North, Jabra What would…

Black Friday Success Hinges on Memorable Online Experiences

Navigating the Digital Frontier: How Black Friday Success Hinges on Memorable Online Experiences By Jon Brooks,…

How Insurers can Improve CX Amid Skyrocketing Complaints

Recent statistics from the Financial Ombudsman have revealed an alarming surge in the number of customer…

How Contact Centres Can Be More Successful on Black Friday

How Contact Centres Can Be More Successful on Black Friday – Retailers worldwide mark it as…

Empowering Contact Centre Agents in a Tech-Driven world

Empowering contact centre agents in a tech-driven world – migrating from transactional to emotional support Lewis…

Challenges in Enhancing Customer Experiences & Striking the Right Balance

The Challenges in Enhancing Customer Experiences and Striking the Right Balance in the Contact Centre –…

Connecting Contact Centre Dots with a Data-Driven Approach

The contact centre, your gateway to customer interactions, holds the power to transform service inquiries into…

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