IVR Archives

Ultracomms

Ultracomms was founded over a decade ago as Europe’s first ever cloud-based contact centre solution provider.…

Serenova envisions a world where customer experiences are so fluid and effortless that they’re simply taken…

Thousands of companies and organisations of all sizes around the world rely on Genesys every day…

4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact…

Sagaciti is a small, intimate, client-focused consultancy built on the personal integrity and experience of its…

Sabio is a specialist systems integrator focused on delivering exceptional customer contact strategies, applications and solutions.…

Britannic Technologies is an independent, award-winning systems integrator. VoIP and Contact Centres, Cloud Hosting, Voice and…

Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm®, Europe’s largest…

Netcall Plc is a leading provider of customer engagement solutions. Netcall’s dedicated solutions help organisations manage…

Noetica is a British, privately owned software company headquartered in London trading globally and specialising in…

Aspect Software is the only software company with a fully-integrated interaction and workforce optimisation platform for…

Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed…

Puzzel is a leading provider of customer interaction solutions. With nearly 20 years’ experience, Puzzel was…

Noble Systems is a global leader in customer contact technology solutions, providing innovative products since 1989.…

Eckoh plc engaging your customers through multiple channels, as well as running a contact centre, is…

CCMA: Coaching with Confidence

03-06-2026
Puzzel Webinar - Conversational Intelligence

04-06-2026
The human-AI partnership: Steps to create connected, effortless CX

04-06-2026
CCMA: Mastering Social Media Customer Service

09-06-2026
CCMA: One Journey Across Every Channel 

09-06-2026
CCMA: Ensuring Compliance with 100% QA

09-06-2026
CCMA: Using Technology to Understand the Customer Journey in Complaints Handling

09-06-2026
CCMA: Using Insights to Deliver Better Experiences

09-06-2026
CCMA: Managing My Time As A Contact Centre Leader

11-06-2026
From Assumption to Insight: Delivering Meaningful AI Outcomes in CX

11-06-2026
CCMA: Using Insights to Deliver Better Experiences

12-06-2026
CCMA: The Human Side of Complaints

17-06-2026
CCMA: Quality Assurance Foundations

17-06-2026
CCMA: Mastering QA: Beyond the Score

18-06-2026
From Insight to Impact: CX Done Right

18-06-2026
CMMA: Monthly Drop-In Session – June 

19-06-2026
CX Live UK - Level Up Your CX Strategy

07-07-2026
CCMA: Creating a Culture People Want to Be Part Of

07-07-2026
CCMA: Customer Retention – Avoiding the Leaky Bucket

13-07-2026
Contact Centre Strategy Summit

14-07-2026
CCMA: Advancing Equity in Progression & Leadership in Contact Centres

21-07-2026
CCMA: The UK National Contact Centre Conference

29-09-2026
Engage Customer Summit 2026

07-10-2026