Consultancy Archives - contact-centres.com

Sagaciti

Sagaciti is a small, intimate, client-focused consultancy built on the personal integrity and experience of its…

Content Guru

Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm®, Europe’s largest…

ContactBabel

ContactBabel is the leading analyst firm for the contact centre industry. If you have a question…

Voice of the Contact Centre Consumer 2026 

14-05-2026
Sabio Group: Disrupt 2026 – London

19-05-2026
How to Bring Your Frontline with You on the AI Journey

20-05-2026
How can contact centres overcome today's recruitment challenges?

20-05-2026
CCMA - Monthly Drop-In Session 

21-05-2026
Coaching with Confidence

03-06-2026
Mastering Social Media Customer Service

09-06-2026
Solutions Spotlight: One Journey Across Every Channel 

09-06-2026
Solutions Spotlight: Ensuring Compliance with 100% QA

09-06-2026
CCMA Circle: Using Technology to Understand the Customer Journey in Complaints Handling

09-06-2026
Solutions Spotlight: Using Insights to Deliver Better Experiences

09-06-2026
Managing My Time As A Contact Centre Leader

11-06-2026
Solutions Spotlight: Using Insights to Deliver Better Experiences

12-06-2026
The Human Side of Complaints

17-06-2026
Quality Assurance Foundations

17-06-2026
Mastering QA: Beyond the Score

18-06-2026
From Insight to Impact: CX Done Right

18-06-2026
CMMA - Monthly Drop-In Session – June 

19-06-2026
CX Live UK - Level Up Your CX Strategy

07-07-2026
CCMA Circle: Creating a Culture People Want to Be Part Of

07-07-2026
CCMA Circle: Customer Retention – Avoiding the Leaky Bucket

13-07-2026
Contact Centre Strategy Summit

14-07-2026
CCMA Circle: Advancing Equity in Progression & Leadership in Contact Centres

21-07-2026
The UK National Contact Centre Conference

29-09-2026
Engage Customer Summit 2026

07-10-2026

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