Cloud Solutions Archives

Ultracomms

Ultracomms was founded over a decade ago as Europe’s first ever cloud-based contact centre solution provider.…

Serenova envisions a world where customer experiences are so fluid and effortless that they’re simply taken…

Thousands of companies and organisations of all sizes around the world rely on Genesys every day…

4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact…

Sabio is a specialist systems integrator focused on delivering exceptional customer contact strategies, applications and solutions.…

SVL Business Solutions is the UK’s most experienced provider of multimedia interaction recording and advanced contact…

Britannic Technologies is an independent, award-winning systems integrator. VoIP and Contact Centres, Cloud Hosting, Voice and…

Optymyse from SJS Solutions ltd delivers the perfect blend of metrics, messaging and branding via engaging…

Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm®, Europe’s largest…

Netcall Plc is a leading provider of customer engagement solutions. Netcall’s dedicated solutions help organisations manage…

Hosted & network-level contact centre management solutions Syntec (formerly Syntec Telecom) provides a fully-integrated suite of…

Aspect Software is the only software company with a fully-integrated interaction and workforce optimisation platform for…

Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed…

Puzzel is a leading provider of customer interaction solutions. With nearly 20 years’ experience, Puzzel was…

Noble Systems is a global leader in customer contact technology solutions, providing innovative products since 1989.…

Teleopti, is a global provider of workforce management (WFM) software, offering a WFM solution that is…

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies including…

Voice of the Contact Centre Consumer 2026 

14-05-2026
Sabio Group: Disrupt 2026 – London

19-05-2026
How to Bring Your Frontline with You on the AI Journey

20-05-2026
How can contact centres overcome today's recruitment challenges?

20-05-2026
CCMA - Monthly Drop-In Session 

21-05-2026
Coaching with Confidence

03-06-2026
Mastering Social Media Customer Service

09-06-2026
Solutions Spotlight: One Journey Across Every Channel 

09-06-2026
Solutions Spotlight: Ensuring Compliance with 100% QA

09-06-2026
CCMA Circle: Using Technology to Understand the Customer Journey in Complaints Handling

09-06-2026
Solutions Spotlight: Using Insights to Deliver Better Experiences

09-06-2026
Managing My Time As A Contact Centre Leader

11-06-2026
Solutions Spotlight: Using Insights to Deliver Better Experiences

12-06-2026
The Human Side of Complaints

17-06-2026
Quality Assurance Foundations

17-06-2026
Mastering QA: Beyond the Score

18-06-2026
From Insight to Impact: CX Done Right

18-06-2026
CMMA - Monthly Drop-In Session – June 

19-06-2026
CX Live UK - Level Up Your CX Strategy

07-07-2026
CCMA Circle: Creating a Culture People Want to Be Part Of

07-07-2026
CCMA Circle: Customer Retention – Avoiding the Leaky Bucket

13-07-2026
Contact Centre Strategy Summit

14-07-2026
CCMA Circle: Advancing Equity in Progression & Leadership in Contact Centres

21-07-2026
The UK National Contact Centre Conference

29-09-2026
Engage Customer Summit 2026

07-10-2026