Call Substitution Archives - contact-centres.com

VoiceSage

VoiceSage delivers proactive customer engagement solutions that help companies streamline and add value to their high-volume,…

Puzzel

Puzzel is a leading provider of customer interaction solutions. With nearly 20 years’ experience, Puzzel was…

CCMA: Coaching with Confidence

03-06-2026
Puzzel Webinar - Conversational Intelligence

04-06-2026
The human-AI partnership: Steps to create connected, effortless CX

04-06-2026
CCMA: Mastering Social Media Customer Service

09-06-2026
CCMA: One Journey Across Every Channel 

09-06-2026
CCMA: Ensuring Compliance with 100% QA

09-06-2026
CCMA: Using Technology to Understand the Customer Journey in Complaints Handling

09-06-2026
CCMA: Using Insights to Deliver Better Experiences

09-06-2026
CCMA: Managing My Time As A Contact Centre Leader

11-06-2026
From Assumption to Insight: Delivering Meaningful AI Outcomes in CX

11-06-2026
CCMA: Using Insights to Deliver Better Experiences

12-06-2026
CCMA: The Human Side of Complaints

17-06-2026
CCMA: Quality Assurance Foundations

17-06-2026
CCMA: Mastering QA: Beyond the Score

18-06-2026
From Insight to Impact: CX Done Right

18-06-2026
CMMA: Monthly Drop-In Session – June 

19-06-2026
CX Live UK - Level Up Your CX Strategy

07-07-2026
CCMA: Creating a Culture People Want to Be Part Of

07-07-2026
CCMA: Customer Retention – Avoiding the Leaky Bucket

13-07-2026
Contact Centre Strategy Summit

14-07-2026
CCMA: Advancing Equity in Progression & Leadership in Contact Centres

21-07-2026
CCMA: The UK National Contact Centre Conference

29-09-2026
Engage Customer Summit 2026

07-10-2026

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